Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Alatorre

Snellville,GA

Summary

Organizational Leadership: Leadership has been the cornerstone of my career. My achievements include managing and leading a team of 45+ personnel for Wal-Mart. As most are aware, customer service is an integral part of retaining customers, I personally instilled a daily mantra with our teams to ensure we provided the upmost favorable experience for our customers and employees. Customer Relationships: Recognized for both professionalism, tenacity and for warm interpersonal skills, much of my success in employee and customer satisfaction is from building relationships and communicating clearly to ensure everyone has a shared vision. Goal Oriented: Being driven and instilling the same vision to the team is important in my daily drive. Setting goals of increasing sales or customer satisfaction have and will always be integrated into my career goals.

Overview

14
14
years of professional experience

Work History

Training Supervisor

BioLife
Snellville, GA
06.2021 - Current
  • Maintains complete and accurate records to ensure that all personnel are competent to perform their assigned duties.
  • Reviews employee training materials to meet initial and annual certification requirements.
  • Monitors center training needs and performs training, retraining to ensure the timely completion of all training assignments.
  • Works closely with the center manager and QMR to communicate center-employee needs as they relate to training.
  • Communicates continuously and resolves conflicts proactively.

Quality Lead Tecnician

Biolife Plasma Services
Snellville, GA
06.2020 - 06.2021
  • Identified areas for improvement in production operations and developed corrective action plans to address deficiencies.
  • Ensure SOP's are current and that staff perform routine tasks accordingly
  • Provide leadership and training assistance in support of center management and supervisory team, including oversight of operations.
  • Tracks deviations in operating procedures and policies through established mechanisms.
  • Completes observations of all tasks in center.

Phlebotomist

Biolife
Snellville
09.2016 - 06.2021
  • Handle donor request with primary focus of plasma donations
  • Physical and verbal interaction with donor
  • Monitor donor throughout plasma donation process

Front-end Operations Supervisor

Wal-Mart
Hurricane
11.2014 - 12.2015
  • Successfully managed the activities of 45+ team members in multiple locations
  • Develop, implement and monitor programs to maximize customer satisfaction and manage on-site representatives
  • Interview, hire and train new quality representatives
  • Provide detailed monthly departmental reports and updates to senior management
  • Address negative customer feedback immediately
  • Routinely prepare and evaluate reports to identify problems recommending solutions for improvement
  • Effectively communicate with team members to maintain clearly defined expectations

Photo Center Supervisor, Layaway Supervisor, Dot-com Supervisor

Wal-mart
Hurricane
10.2009 - 11.2014
  • Processed an average of 30 transactions
  • Answer customers' questions, and address issues/complaints in-person and via phone
  • Help customers select products that best fit their personal needs
  • Departmental marketing material management
  • Educate customers on product and service offerings

Education

High School Diploma -

Lake Elsinore High School
Lake Elsinore, CA
06-1993

Skills

  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Focused on customer satisfaction
  • Employee Management/Leadership
  • Skilled multi-tasker
  • Task and Employee Scheduling
  • Self-starter
  • Employee training and development
  • Performance Evaluation
  • Schedule Management

Timeline

Training Supervisor

BioLife
06.2021 - Current

Quality Lead Tecnician

Biolife Plasma Services
06.2020 - 06.2021

Phlebotomist

Biolife
09.2016 - 06.2021

Front-end Operations Supervisor

Wal-Mart
11.2014 - 12.2015

Photo Center Supervisor, Layaway Supervisor, Dot-com Supervisor

Wal-mart
10.2009 - 11.2014

High School Diploma -

Lake Elsinore High School
Paula Alatorre