Paula Amador

Provide general and professional administrative services to the Pima County Information Technology Department. As part of the Administrative Contact Team, my duties and responsibilities are planning, coordinating and supporting operations and services of a department and department teams. Assists in research, develop, and monitor projects; as well as plans, organizes, and schedules various meetings. Respond to department employees’ needs and requests. Being part of the ITD Administration Team I am required to work with sensitive and confidential documentation. Daily Duties: Onboarding new hires. Maintaining and managing databases. Maintaining confidential information. Experience personnel-related issues for an organization or department. Planning and administering activities of the department. Monitors and reports on various operational aspects of the department. Organize and maintain employee records. New hire and separation paperwork. Exit process of employees separating from county or department. Vehicle maintenance scheduling. Prioritizing and coordinating multiple tasks and activities. EEO representative. Update and maintain vehicles, conference rooms and the time off calendar for the department. Create purchase requests from ITD. Interview process. Maximo request. Driver safety process. ITD-Motor Pool Coordinator ACJIS Certification Process Coordinator for ITD. Submit equipment request for new and current employees. Facilities/ surplus requests. Experience in data entry. case management, inputting data, downloading, saving, and updating information. Microsoft Word, Excel, Outlook, PowerPoint, Visio, Teams, etc. Experience with OneDrive, NeoGov, ADP, AMS, Maximo, kiteworks, Teams, OnBase and Workday.

Implemented a digital filing system, reducing retrieval time for critical documents.

Coordinated departmental meetings and managed scheduling to optimize staff collaboration.

Developed and maintained documentation for IT processes, enhancing team efficiency.

Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.

Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.

Resolved employees and customer concerns efficiently to promote satisfaction and loyalty.

Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.

Maintained a professional work environment by establishing clear office policies and procedures.

Provide investigative support and administrative services to the Fugitive Intensive Strike Team (F.I.S.T.) Receive, assigned, and create a case management on Felony warrants. Work with sensitive and confidential documentation. Research, collect, and summarize confidential investigative information to support the unit and Criminal Investigations Division. Provide support for detectives when working outside in the field by running plates, names, warrants, and provide MUG pictures. Provide support for detectives and deputies via radio, telephone, and email. Prepare and manage case reports, logs, and files. Work and communicate with multiple Law Enforcement and Government Agencies. Prepare and maintain monthly and yearly Stats reports for the unit. Office support, answering and returning telephone calls and emails. Receiving, stocking, storing, inventorying, issuing, and ordering supplies and equipment. Respond to public complaints, queries, and concerns. Used of a variety of internet websites and social media for investigative purposes. Obtain information from the Arizona Criminal Justice Information System (ACJIS) network, to support law enforcement investigations. Listen to jail calls for investigative purposes. support various law enforcement operations.

Assist with the implementation of various recreational programs and activities. Interact with kids, supervising projects, and taking attendance. Planning, coordinating, and supervising a wide range of activities such as sports, games, arts and crafts, and special events. Make sure that all activities are well-organized and cater to the interests and needs of all participants. Preparing resources, guiding kids, maintaining equipment, and ensuring safe execution of activities. Help maintaining recreation facility.

Support teachers with students and their learning activities. Provide instructions, helping students with their work, correcting tests, and maintaining records of each student’s individual educational plan. Help create lesson plans, tutoring students, documenting their progress, and overseeing lesson preparations. Interaction with students, supervising classroom projects, and taking attendance. Monitoring student progress and supervising their daily activities. Maintaining classroom supplies and facilities.

Responsible for supporting clients with various banking needs and ensuring they receive the best possible service. Assist clients in opening new accounts. understanding their requirements and guiding them through the process to ensure a smooth experience. Overall management of customer accounts and ensuring a positive banking experience. Manage day-to-day queries, helping clients with deposits, withdrawals, transfers, and applications for debit and credit cards. Introduce and market new products to existing and new clients. Manage customer portfolios, develop and maintain relationships with customers and Wells Fargo partners to obtain sales opportunities. Achieve minimum sales standards. Use profiling tools to identify cross sell opportunities. Make outbound sales calls. spend time completing service-related tasks. Formal training and development of new hire Tellers. Provide excellent customer service.