PAULA ANDERSON
Winter Garden
Summary
Detail-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability with capacity to learn and apply new skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
Work History
Clinical Case Manager
United Healthcare
02.2018 - Current
- Telephonic care coordination for maternity members with complex medical/behavioral health needs through effective communication and collaboration with multidisciplinary team of providers
- Assist DUAL/DSNP and Medicaid plan members with benefits, resources, provider engagement and referrals
- Collaborate with providers, community and state agencies and other plan programs to provide high quality, effective care for members
- Review EMR and claims to assess member’s needs and develop coordinated plan of care to include engagement with providers/agencies
- Educate providers on use of portal to submit forms/authorizations and build relations with office managers for the benefit of supporting members
Psychotherapist
KinderKonsulting
08.2015 - 01.2018
- Provided effective clinical psychotherapy services to children aged 0-9 and their families focusing on early intervention, needs assessments, parent training, behavioral therapy and case management/referrals
- Collaborates with parents, educators, doctors and care team providers for client care management planning
- Florida Medicaid and CMS approved provider
Clinical Supervisor
Jewish Family Services
06.2001 - 10.2002
- Hired and supervised clinical staff of therapists and student interns
- Provided clinical services to individuals, children and families
- Monitored chart documentation for thoroughness and competency
- Devised and instituted best practices policy, procedures and forms for the counseling programs
- Secured Medicare provider status and billing capability for agency
Kidskonnect Program Coordinator
Jewish Family Services
10.2000 - 10.2002
- Coordinated and implemented facilitation of the program in the public school system and county courts (Orange and Seminole)
- Provided direct provision of services to students and families through facilitation of groups and parenting workshops
- Provided direct supervision and performance evaluations for facilitators
- Monitored and evaluated program effectiveness through outcome measurement tools for clinical research project
- Developed and revised evolving group curriculum and prepared copyrighted manual
- Conducted community-based trainings relating to children of divorce and parenting
Clinical Supervisor
Devereux Residential Treatment Center
10.1997 - 09.2000
- Supervised clinical staff of therapists, student interns and direct care staff
- Provided therapy and case management for chronic behaviorally and emotionally troubled children and their families aged 5 through 21
- Completed comprehensive intake evaluation assessments
- Conducted quality assurance review of clinical case records for competency and compliance with Medicaid and private insurance regulations
- Collaborated case management and discharge planning with interdisciplinary team of psychiatrist, nurse and ancillary staff
Maternity Services Social Worker
Catholic Community Services
10.1993 - 09.1997
- Provided individual and group counseling for maternity and Healthy Start Program clients
- Managed functioning of Angelica House Maternity Shelter and Next Generation aftercare program
- Provided case management services to infants in pre-adoptive foster care
- Supervised graduate students during their field placement
Education
Master of Social Work - with Honors
Barry University
Miami Shores, Florida09.1993
Bachelor of Social Work - with Honors
Florida Atlantic University
Boca Raton, Florida05.1992
Associate of Arts -
University of Florida
Gainesville, Florida05.1990
Skills
- Strong customer service and communication skills to build relationships
- Able to identify problems, extract key information from data and develop workable solutions
- Collaborative and supportive team member
- Works remote with success
- Self-motivated
- Ethical
- Responsible
- Organized
- Thorough knowledge of Facets, ICUE, Community Care
- Capable technology skills with MS Office, Microsoft Excel, Power Point, Sharepoint
Licensure
Florida Licensed Clinical Social Worker (SW 4789)
Issued July 1997
Expires March 2025
Community Service
- Board of Directors, Parent Representative, Imagine Schools South Lake Charter, Lake County Public Schools, October 2014 - December 2021
- Troop Leader #9068, Girl Scouts of Citrus Council, South Lake Unit, September 2010 - December 2020
- President, Secretary and Community Relations Coordinator, Imagine Schools South Lake PTO, July 2009 - June 2014
Timeline
Clinical Case Manager
United Healthcare
02.2018 - Current
Psychotherapist
KinderKonsulting
08.2015 - 01.2018
Clinical Supervisor
Jewish Family Services
06.2001 - 10.2002
Kidskonnect Program Coordinator
Jewish Family Services
10.2000 - 10.2002
Clinical Supervisor
Devereux Residential Treatment Center
10.1997 - 09.2000
Maternity Services Social Worker
Catholic Community Services
10.1993 - 09.1997
Bachelor of Social Work - with Honors
Florida Atlantic University
Associate of Arts -
University of Florida
Master of Social Work - with Honors
Barry University
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