Paula Andrea Jaramillo Cossío
Port St. Lucie
Summary
Experienced business and tourism professional with over 20 years of expertise in sales, customer service, and operations management within the travel and airline industry. Holds a Bachelor’s degree in International Tourism and a strong background in managing teams, driving sales growth, and delivering high-quality customer experiences. Proven ability to lead operations, control budgets, and build long-term client relationships. Skilled in international reservation systems (Amadeus, Sabre, Galileo). Bilingual in Spanish with developing English proficiency.
Overview
13
13
years of professional experience
Work History
Office Manager
Aviatur
Medellín
07.2009 - 05.2016
- Managed daily operations of a busy travel office, supervising 12+ employees including supervisors and account staff
- Led sales and promotion of international travel packages across the Caribbean, North, Central, and South America
- Controlled payroll, budgeting, and inventory while maintaining cost efficiency
- Developed staff through training, performance evaluations, and onboarding programs
- Strengthened relationships with corporate clients and executive accounts
- Managed national and international ticketing operations
- Ensured high levels of customer satisfaction and service delivery
Central Reservations Agent
Aeropostal Air
Medellín
02.2006 - 01.2009
- Managed international reservations and ticketing services
- Provided customer support and resolved travel-related issues
- Assisted with budget control and operational efficiency
- Maintained strong communication with clients and internal teams
- Contributed to achieving operational goals and service standards
Central Reservations Assistant
Avianca
Medellín
03.2003 - 01.2005
- Supported national and international ticketing and reservations
- Delivered high-quality customer service in a fast-paced environment
- Assisted in managing workflows and improving service efficiency
- Collaborated with team members to meet performance goals
Education
Bachelor - International Tourism
Colombo Americano University
Medellín, ColombiaSkills
- Sales & Sales Management
- Customer Service Excellence
- Team Leadership & Staff Training
- Operations & Office Management
- Budget Control & Cost Reduction
- International Travel & Ticketing
- Problem Solving & Decision Making
- Relationship Building & Client Retention
Training
- Galileo Ticketing System – Travelport
- Amadeus Reservation System
- Sabre Travel Network
- Walt Disney World Resort Training – The Travel Institute
References
Available upon request
Languages
Fluent Spanish , Basic – Improving English
Timeline
Office Manager
Aviatur
07.2009 - 05.2016
Central Reservations Agent
Aeropostal Air
02.2006 - 01.2009
Central Reservations Assistant
Avianca
03.2003 - 01.2005
Bachelor - International Tourism
Colombo Americano University