Paula Asher
Assistant General Manager
Versailles,KY
Summary
With over 6 years of experience at Marriott, including a key role at Fairfield Inn and Suites Lexington East, I excel in strategic planning and staff management. My proactive approach has significantly enhanced guest satisfaction and operational efficiency, showcasing my problem-solving abilities and expertise in inventory control.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Assistant General Manager
Fairfield Inn and Suites Lexington East
Lexington, KY
12.2023 - Current
- Manage property with 84 rooms.
- Address staff concerns, issues, and complaints in a timely and professional manner to maintain a positive work environment.
- Supervise department heads, ensuring the completion of daily operations, responsibilities, and special projects.
- Oversee front office staff, ensuring efficiency and adherence to operational standards.
- Monitor and respond to guest satisfaction survey (GSS) reviews, providing feedback and communicating areas for improvement to department heads.
- Supervise Front Desk staff to optimize occupancy rates and Average Daily Rate (ADR) performance.
- Assist in the training and development of 6 front desk associates to ensure they meet guest service standards and operational objectives.
- Ensure high guest service standards are upheld in alignment with company policies and procedures.
- Monitor and manage Online Travel Agency (OTA) Extranet sites to ensure accurate and timely reservation setups.
- Run daily Q45 reports and verify accurate deposit postings.
- Address in-house guest inquiries, requests, complaints, and compliments to ensure a positive guest experience.
- Respond promptly and professionally to Customer Care (CEC) cases in the GXP system.
- Approve or deny employee time-off requests and adjust schedules to meet hotel operational needs.
- Manage and place orders for breakfast and market supplies, ensuring timely delivery and appropriate inventory levels.
- Maintain accurate inventory of essential supplies, including linens, and track all orders to remain within budget parameters.
- Ensure efficient inventory management and budget adherence while supporting overall hotel operations.
Front Desk Manager
Fairfield Inn and Suites Lexington North
Lexington, KY
05.2015 - 02.2020
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Managed property with 114 rooms.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended staff meetings and brought issues to attention of upper management.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
Waitress/Bartender
Horseshoes Saloon and Grill
Lexington, KY
08.2015 - 06.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Jamestown Highschool
Norcross, GA 01.2008 - 03.2011
Skills
6 years Fosse/Marsha experience
6 years Marriott experience
Strategic planning skill
Staff management
Employee scheduling
Inventory control
Staff development
Budget control
Problem-solving
Timeline
Assistant General Manager
Fairfield Inn and Suites Lexington East
12.2023 - Current
Waitress/Bartender
Horseshoes Saloon and Grill
08.2015 - 06.2019
Front Desk Manager
Fairfield Inn and Suites Lexington North
05.2015 - 02.2020
High School Diploma -
Jamestown Highschool
01.2008 - 03.2011
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