Paula Barnes
LasVegas,NV
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at Jackson Hewitt. Proven ability to enhance workflow efficiency and deliver exceptional client support. Skilled in data entry and communications, with a strong focus on training and team collaboration to drive service excellence and improve customer satisfaction.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Jackson Hewitt
Las Vegas, NV
12.2024 - Current
- Managed appointment scheduling and maintained organized calendars for team members.
- Assisted in preparing tax documents and ensured compliance with regulatory guidelines.
- Streamlined office processes to enhance efficiency and improve workflow management.
- Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
Aircraft Cabin Cleaner
Unifi Service
Las Vegas, NV
07.2023 - Current
- Cleaned and sanitized aircraft cabins to ensure passenger comfort and safety.
- Operated cleaning equipment, including vacuum cleaners and steam cleaners, for efficient cabin maintenance.
- Followed safety protocols and guidelines to maintain compliance with industry standards.
- Collaborated with team members to complete cleaning tasks within tight turnaround times.
Retention Specialist
Cox Communications
Las Vegas, NV
12.2021 - 05.2023
- Assisted customers in resolving service issues to enhance satisfaction and retention.
- Analyzed customer feedback to identify trends and improve service delivery strategies.
- Collaborated with cross-functional teams to streamline retention processes and enhance customer experience.
- Developed training materials for new staff to ensure consistent service standards across the team.
Grocery Checker
Food 4 Less Supermarket
09.2006 - 05.2010
- Scanned items efficiently to ensure accurate pricing and inventory management.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting safety and efficiency.
- Processed transactions swiftly, improving customer service response time.
Chief Union Steward
CWA
02.2003 - 04.2006
- Advocated for union members' rights through effective communication and negotiation with management.
- Assisted in organizing training sessions to enhance worker knowledge of labor contracts and workplace policies.
- Monitored compliance with labor agreements, identifying and addressing violations promptly.
- Collaborated with team leaders to address employee concerns, fostering a positive work environment.
Customer Sales and Service Expert
AT&T
01.1990 - 04.2006
- Assisted customers with product inquiries, service issues, and account management.
- Delivered exceptional customer support by resolving technical issues efficiently.
- Educated customers on new products and services to enhance user experience.
- Collaborated with team members to streamline processes and improve service delivery.
Education
Associate of Science - Real Estate
Modesto Junior College
Modesto, CA04.2022
Associate of Arts - Business Administration
Modesto Junior College
Modesto, CA04.2022
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Communications
- Lead Training
Timeline
Administrative Assistant
Jackson Hewitt
12.2024 - Current
Aircraft Cabin Cleaner
Unifi Service
07.2023 - Current
Retention Specialist
Cox Communications
12.2021 - 05.2023
Grocery Checker
Food 4 Less Supermarket
09.2006 - 05.2010
Chief Union Steward
CWA
02.2003 - 04.2006
Customer Sales and Service Expert
AT&T
01.1990 - 04.2006
Associate of Science - Real Estate
Modesto Junior College
Associate of Arts - Business Administration
Modesto Junior College