Experienced Director of Operations with 29 years of experience in the Quick Service Restaurant Industry. Successfully managed systems and led multi-level staff in the WNY, Western PA, and Eastern Ohio territory.
Overview
29
29
years of professional experience
Work History
Director of Operations
Consulting Professionals Inc
North Canton, OH
01.2018 - 07.2024
Supervised operations for 460 restaurants within the territory.
Staff included 14 Full-Time Field Consultants
Trained new Franchisees
Liaison between Franchise World Headquarters and Franchise Community
Director of Operations
Franchise Development of WNY
West Seneca, NY
05.2001 - 01.2018
Grew the territory from 25 to over 100 stores.
Supervised one MUO with 6 locations
General Manager of highest volume location
Franchise Owner
Subway
Lockport, NY
02.1995 - 03.2001
Owner and operator of two Subway restaurants in Lockport, NY
Attained skills in hiring, training, accounting, marketing, and operations.
Education
Certification - SERV Safe
Associate of Arts - Fashion Merchandising and Management
Bryant and Stratton College
Buffalo, NY, USA
Skills
Food and beverage handling
Supervisory skills
Communications
Hiring and training
Strong leader/Team Organization
Remodel/Construction Supervisor
Accomplishments
Opened over 100 Subway restaurants in the WNY territory since 2001.
General Manager of the highest volume restaurant in the territory in 2012-2018.
Hired and trained Field Consultant staff and Manager staff within a Restaurant company.
Construction/remodel supervisor for stores with WNY.
References
References available upon request
Timeline
Director of Operations
Consulting Professionals Inc
01.2018 - 07.2024
Director of Operations
Franchise Development of WNY
05.2001 - 01.2018
Franchise Owner
Subway
02.1995 - 03.2001
Certification - SERV Safe
Associate of Arts - Fashion Merchandising and Management
PROJECT MANAGEMENT SUPPORT OFFICER at NHS PROFESSIONALS via KEYWEST CONSULTINGPROJECT MANAGEMENT SUPPORT OFFICER at NHS PROFESSIONALS via KEYWEST CONSULTING