Paula Brew
Humble,TX
Summary
Exceptionally hard worker with excellent customer service skills; consistently delivers first-rate service and fosters positive relationships with customers to promote customer satisfaction and loyalty; able to organize and prioritize multiple tasks in a fast-paced environment while delivering high quality service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Infocision
07.2020 - 12.2020
- Received inbound calls to provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, while offering patience and support
- Informed the customer about the company’s new products, services & policies
- Handled & withheld customers confidential credentials to intake payments for sales
- Handled several clients such as Comcast, Sirius XM Radio, Cox Communications and other consumer clients.
Customer Service Representative
Hertz Rental Car
08.2019 - 03.2020
- Explained terms of rental agreement while working through DASH
- Performed exit gate duties before following procedure and allowing exit
- Completed paperwork with customers and processed payments with customers' private documents, such as passport, driver’s license, debit or credit card, and secured social security.
Customer Service Representative
Alorica
12.2017 - 06.2018
- Provided Customer service for Online Sam’s Club Members
- Utilized Systems such as Right Now, Agent X, MTracks, MCats
- Answered a high volume of inbound calls while multitasking at handled time
- Assisted with online purchases, log in /Registration associated with member’s accounts
- Exceeded quality assurance requirements and other key performance metrics.
Store Manager
Mother’s Hair Beauty Supply
04.2017 - 12.2017
- Presentation of store & advertising
- Handled recruiting, performance management, and workplace scheduling
- Secured product management, including ordering, receiving, price adjustments, and returns
- Efficient in basic computer applications in store management and material control
- Rdf Scan all new merchandise from warehouse into store for complete accurate count on supplies.
Education
Diploma -
Barbara Jordan High School
Houston, TX05.2009
Skills
- Microsoft Office
- Maintain Professional Appearance and Demeanor
- Typing 40-45 WPM
- Responsible and Reliable
- Attention to Detail and Accurate Data Entry
- Excellent Communication Skills
- Call Management
- Complaint Resolution
References
References available upon request
Timeline
Customer Service Representative
Infocision
07.2020 - 12.2020
Customer Service Representative
Hertz Rental Car
08.2019 - 03.2020
Customer Service Representative
Alorica
12.2017 - 06.2018
Store Manager
Mother’s Hair Beauty Supply
04.2017 - 12.2017
Diploma -
Barbara Jordan High School
Similar Profiles
Denise BoyceDenise Boyce
Telemarketer at InfoCisionTelemarketer at InfoCision
Nekita MartinNekita Martin
Fundraiser at InfoCisionFundraiser at InfoCision
Teara AustinTeara Austin
Client Service Representative at InfoCisionClient Service Representative at InfoCision
Breanna DotyBreanna Doty
Communicator at InfoCisionCommunicator at InfoCision
Dwana WinzyDwana Winzy
Patient Care Tech at Touro HospitalPatient Care Tech at Touro Hospital