PAULA BROOKS
Millington,TN
Summary
Experienced and dedicated professional with years of expertise in conflict resolution, contract compliance, and customer communications. Strong track record in effectively resolving conflicts and ensuring adherence to contractual obligations. Skilled in delivering exceptional customer service and fostering positive relationships. Seeking to apply diverse skill set to excel in the Customer Service role at your esteemed company.
Overview
14
14
years of professional experience
Work History
Ombudsman
US Navy
Everett, WA
12.2023 - 03.2025
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Established effective communication channels for Navy Families.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
Server
Buffalo Wild Wings
Lynnwood, WA
08.2022 - 08.2023
- Fostered lasting connections with loyal customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
ASSOCIATE
Navy Exchange
Lakehurst, NJ
10.2018 - 11.2019
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Resolve customer complaints regarding sales and service
- Compute charges for merchandise or services and receive payments
- Prepare sales slips or sales contracts
- Inventory stock and requisition new stock
RETAIL ASSOCIATE
Pier 1 Imports
San Diego, CA
01.2018 - 06.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
SERVER/ BARTENDER MANAGER
Dalat
Dallas, TX
01.2014 - 06.2016
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
WAITRESS
Red Robin
Visalia, CA
06.2014 - 06.2015
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
HOSTESS/SERVER
Applebee's
Visalia, CA
08.2011 - 03.2014
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate Of Applied Science - Direct Transfer
Everett Community College
Everett, WA08.2025
Associate Of General Studies -
Everett Community College
Everett, WA03.2025
High School Diploma - undefined
EL DIAMANTE HIGH SCHOOL
Visalia, CA06.2010
Skills
- Organization
- Decision-making
- Critical thinking
- Written communication
- Problem resolution
<Enter your own>
Timeline
Ombudsman
US Navy
12.2023 - 03.2025
Server
Buffalo Wild Wings
08.2022 - 08.2023
ASSOCIATE
Navy Exchange
10.2018 - 11.2019
RETAIL ASSOCIATE
Pier 1 Imports
01.2018 - 06.2018
WAITRESS
Red Robin
06.2014 - 06.2015
SERVER/ BARTENDER MANAGER
Dalat
01.2014 - 06.2016
HOSTESS/SERVER
Applebee's
08.2011 - 03.2014
Associate Of Applied Science - Direct Transfer
Everett Community College
Associate Of General Studies -
Everett Community College
High School Diploma - undefined
EL DIAMANTE HIGH SCHOOL