Paula Chuon

• Outlined main duties and tasks for the role.
• Resolved discrepancies by contacting clients to address billing issues and gather missing information, enhancing customer satisfaction.
• Sorted incoming email by flagging high-priority messages, responding promptly, and forwarding inquiries to appropriate departments.
• Generated invoices by calculating freight charges, accessorial fees, and mileage costs, ensuring timely delivery to customers via mail or email.

Essential Skills

• Active listening: Fully focus on the customer's words to understand their underlying needs.
• Patience and empathy: Stay calm and kind, especially when handling frustrated or upset clients.
• Clear communication: Speak and write in a polite, simple, and direct manner.
• Technical comfort: Use basic computers, phone systems, and customer account database.

• Entered freight bills into the system accurately by following company procedures.: Enter freight bills, rating, correct all billing errors before shift is over. Answer phones.
• Managed main account details by ensuring accurate data entry in the database, confirming billers input correct information.
• Verified accuracy of records against source documents to identify and correct errors, typos, or missing information.
• Update Records: Modify, delete, or re-enter data to keep databases current and accurate.
• Audit all work assignments by the end of the night.
• Maintained nightly records of bills' count to support accurate tracking and reporting.

• Contacted customers to resolve missing bill information on held freight, ensuring efficient processing.
• Rated and quoted shipment inquiries, providing timely responses to customers.
• Entered and classified freight bills, applying NMFC Guidebook for accurate rating.

• Resolved missing bill information for held freight by contacting customers directly.
• Enter freight bills, classify and rate bills using the NMFC Guide book.
• Rated and quoted customer inquiries for shipments.
• Addressed high volume of customer calls regarding appointment scheduling, pickups, and deliveries.
• City dispatch supervisors' daily delivery appointments.
• Oversaw OSD responsibilities during clerk absence, ensuring continuity of operations.
• Handled all OSD issues including storage and disposition details.

• Executed multiple temporary assignments across various roles, gaining diverse experience.
• Achieved permanent placement at Con-way Freight following successful final assignment.
• Assisted customers with inquiries and resolved issues promptly.
• Provided product information to enhance customer understanding and satisfaction.
• Managed order processing using internal systems and tools efficiently.

• Endorsed and rewrote policies to ensure compliance, renewed policies, and processed daily mail with accurate preparation.
• Processed insurance claims data for accuracy and compliance with company standards.
• Utilized data entry software to input and manage client information efficiently.
• Reviewed documentation for completeness before entering into the system.

• Answered phone, managed high volume of calls, and scheduled appointments to optimize patient flow.
• Organized and maintained dental records for accuracy and accessibility, tracked medical coverage, processed billing, and assisted doctors with patient care.
• Managed patient scheduling and appointment confirmations efficiently.
• Greeted patients warmly and ensured a welcoming atmosphere.
• Handled incoming calls and directed inquiries to appropriate staff.