Detail-oriented administrative professional with 5+ years of experience in data entry, scheduling coordination, and record management. Proven ability to maintain accurate data across systems, manage complex schedules, and support daily operations in fast-paced environments. Experienced working with children and families, with strong communication and organizational skills. Currently pursuing an Associate’s degree, with proficiency in Canvas, and digital scheduling platforms. Interested in long-term growth within K–12 education and pursuing a future role with Stride upon completion of degree in Early Childhood Education.
Hi, I’m
Paula Collins
Jacksonville,FL
Summary
Overview
17
years of professional experience
1
Certificate
Work History
Jordi NovemberJacksonville, FL
Nanny
11.2023 - Current
Job overview
- Manage and coordinate daily schedules for children, including school routines, activities, and appointments. Maintain structured calendars and ensure consistency across daily plans. Communicate with parents to align schedules and provide updates. Support school-related tasks and routines.
Heather Lawrence
Nanny (Infant Care)
01.2022 - 01.2023
Job overview
- Provided attentive care for an infant while establishing and maintaining a consistent daily routine. Coordinated feeding, sleep, and activity schedules in alignment with parental preferences. Created age-appropriate developmental activities. Communicated regularly with parents regarding schedule updates and daily progress.
Michael Richards Orthodontics
Office Manager
01.2020 - 01.2022
Job overview
- Managed high-volume patient scheduling, including booking, cancellations, and rescheduling. Entered and maintained accurate patient data within office systems. Verified insurance coverage and handled billing processes. Generated reports and maintained spreadsheets for tracking key office data. Reconciled daily financial transactions and completed daily close-out procedures. Prepared bank deposits and ensured coordination between staff and patients.
Queen Anne Orthodontics
Lead Dental Assistant
01.2018 - 01.2020
Job overview
- Assisted in patient care while supporting administrative and front desk workflows. Answered phones, scheduled patient appointments, and coordinated daily schedules. Maintained accurate patient records and documentation.
Dental Assistant
01.2009 - 01.2018
Job overview
- Supported clinical procedures and patient care. Maintained patient records and assisted with administrative tasks.
Education
FSCJ
Associate’s Degree
University Overview
In Progress
Kaplan University
Dental Assisting Program
01-2009
University Overview
Skills
- Data Entry & Data Accuracy
- Scheduling & Calendar Coordination
- Excel (filtering, basic formulas, data organization)
- Canvas & Digital Learning Platforms
- Administrative Support
- Record Management & Reporting
- Billing & Insurance Verification
- Financial Reconciliation & Daily Close-Out
- Strong Communication & Reliability
Certification
The Wyrick Outlook — Orthodontic Insurance Masterclass (2021)
Timeline
Nanny
Jordi November
11.2023 - Current
Nanny (Infant Care)
Heather Lawrence
01.2022 - 01.2023
Office Manager
Michael Richards Orthodontics
01.2020 - 01.2022
Lead Dental Assistant
Queen Anne Orthodontics
01.2018 - 01.2020
Dental Assistant
01.2009 - 01.2018
Kaplan University
Dental Assisting Program
FSCJ
Associate’s Degree
Additional Information
Additional Information
Comfortable learning new platforms such as PowerSchool. Available for evening scheduling and time zone overlap requirements. Strong attention to detail and accuracy in data management.