Paula Conway
Chester,VA
Summary
Forward-thinking Operations Specialist bringing 10 years of expertise in Card Fraud for Credit Unions. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Word.
Overview
18
18
years of professional experience
Work History
Senior Specialist I
Dominion Energy Credit Union
09.2014 - Current
- Oversee the issuance of Debit/Credit cards for the Credit Union; Maintain Card Stock levels
- Process Member Debit/Credit Fraud transactions; provide provisional credit to Member for fraud
- Maintain a working relationship with PSCU - the Credit Union's Card processor - concerning - issues with cards, payments, and fraud
- Maintain the Service of ATMs for the Credit Union, making sure the ATMS are working, have appropriate cash levels, also maintain a working relationship with the ATM vendor
- Process the Credit Union Charge Offs each Quarter
- Keep a running Inventory of Returned mail- Debit/Credit Cards.
Floater
Dominion Energy Credit Union
02.2010 - 09.2014
- To cover Departments as needed- trained to cover in the Branch- as a Teller and Assistant Manager- to open and close accounts, balance and settle the Branch and vault daily, to assist members as needed
- The Call Center - to answer member's questions over the phone - concerning their accounts - balances, debit/credit cards questions, take loans applications over the phone, transfer funds- make payments,etc
- The Mortgage Department- to help process incoming Mortgage applications- process applications; gather incoming documents for the Underwriting; uploading documents to the underwriter, scheduling Closings; and other duties as needed.
Loan Processor
Dominion Energy Credit Union
07.2007 - 02.2010
- Process incoming Consumer loans- personal, vehicle, boat, motorcycle, RV, and VISA Card Loans
- Responsible for the disbursement of funds to Members for loans via Wire Transfer, checks and and transfer into Member's account; and answers member loan questions.
Member Service Call Center
Dominion Energy Credit Union
02.2007 - 07.2007
- Answer incoming members calls concerning their accounts, loans, Debit/Credit cards, and any questions or issues they may have; processed transfers and checks requested via phone calls; took and completed Consumer Loan applications over the phone for the Loan Department to process.
Teller
Dominion Energy Credit Union
09.2006 - 02.2007
- Maintained a balanced teller drawer daily, assisted members with deposits, withdrawals, payments and cashed checks; balanced and settled the ATM daily; balanced and settled the Branch each day; proseed check for the Federal Reserve daily them for uploading to Palmetto for processing; assisted members with questions/concerning about their account, debit /credit cards, loans.
Education
Business Administration A.A.S -
John Tyler Community College
Chester, VA06.1986
College Curriculum Diploma -
Meadowbrook High School
Richmond, VA06.1982
Skills
- Self Starter
- Proficient in excel
- Card Payments systems - STAR/PSCU
- Multiple Dominion Energy Credit Union operating Systems
- Above average and excellent personal reviews
- 20 plus years with Credit Union experience with 10 years in the Card/Payments Department
- Above 99% attendance for entire career
City
Chester
State
VA
Zip
23836
Street
13811 Rockhaven Drive
References
- James H. Ange, 804-840-1743, VP- Dominion Energy Credit Union - Retired
- Joanne Rutledge, 804-402-6871, Member Service/Loan Dept/ Collections Manager-Retired
- Victoria Parrott, 804-526-4246, United States Secret Service, Personal Reference
Timeline
Senior Specialist I
Dominion Energy Credit Union
09.2014 - Current
Floater
Dominion Energy Credit Union
02.2010 - 09.2014
Loan Processor
Dominion Energy Credit Union
07.2007 - 02.2010
Member Service Call Center
Dominion Energy Credit Union
02.2007 - 07.2007
Teller
Dominion Energy Credit Union
09.2006 - 02.2007
Business Administration A.A.S -
John Tyler Community College
College Curriculum Diploma -
Meadowbrook High School
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