Paula Cornejo
7380 SW 107 Ave Apt. 1209,FL
Summary
Over 10 years combined of experience of experience in Career Centers and vocational programs. Committed to promoting Goodwill's mission through high-qualify career services.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Career Navigator Specialist
Goodwill of South Florida
06.2023 - Current
- Promote Mission Services programs to the community and participants.
- Conduct one-on-one sessions with participants in the OA Program, providing support through orientation, enrollment, assessments, individualized career planning, resume development, ongoing follow-ups, and detailed case documentation.
- Provide internal and external referrals.
- Align individuals with job opportunities in the Services Contract and Manufacturing Departments (Ability One Program).
Job Coach/Supported Employment Specialist
Better Together Florida INC
03.2022 - 10.2024
- Provided continuous support to clients in building and maintaining motivation and self-confidence.
- Assisted clients in job search, resume writing, and interview preparation.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Created case notes to track client progress and key milestones.
Placement Coordinator
Goodwill of South Florida
04.2022 - 06.2023
- Coordinated case assignments with efficiency and timeliness, ensuring the review and appropriate assignment of PERM system referrals to Business Services Specialists.
- Reviewed documentation for all stages of placement services, including intake, individual plans, case and medical history, benchmarks, follow-ups, referrals, surveys, and the termination/exit process.
- Collaborated with the Career and Skills Center to process participants across Dade, Broward, Palm Beach, and Port St. Lucie counties.
- Ensured the compliance with Goodwill, CARF, Division of Vocational Rehabilitations and APD standards.
Admissions Coordinator
Goodwill of South Florida
05.2019 - 04.2022
- Managed admissions for a wide range of programs, including Work Services, Pre-Placement Skills Training (PPT), Vocational Training, Work Activities Center, and Job Placement, ensuring smooth onboarding and program integration.
- Managed referral flow through the PERM System, assigned cases to Employment Specialists, and oversee the admissions process for the Placement Department.
- Data input intake form, consumer served, admissions & placement database.
- Prepare, review, and audit personnel and medical files.
- Promote Goodwill of South Florida Programs.
Customer Services Specialist
Florida Department of Commerce
02.2016 - 03.2019
- Interviewed job seekers to obtain personal information, employment history, training, education, employable skills, and certifications.
- Assisted job seekers with orientations, registration, resume creation, job search techniques, interview preparation, professional dress guidance, follow-up, and successful placement.
- Organized recruitment and mass recruitment events to support workforce solutions for local employers, helping them meet staffing needs.
- Provided basic information about CareerSource South Florida's programs, including WIOA, OJT, Veterans Services, Refugee Assistance, Training, Re-employment, Youth, 50 Plus, and Federal Bonding, ensuring clients received the resources they needed.
Collection Manager
Editorial Cernuda
12.2004 - 03.2006
- Recruited, trained, and managed a team of 6 collection agents.
- Negotiated settlements and structured payment plans with financially distressed clients, reducing delinquency rates and improving recovery outcomes.
- Analyzed and monitored delinquent and high-risk accounts, adjusting collection strategies accordingly and providing strategic recommendations to executive leadership.
- Oversaw a diverse account portfolio, ensured timely collections, and reported accounts to credit bureaus to minimize financial losses and maintain compliance.
Consumer Panel Service (CPS) Coordinator
Nielsen Chile
09.2002 - 09.2004
- Led and coordinated a team of field representatives (8) and analysts(2) to recruit, onboard, and manage households for the Consumer Panel, ensuring diverse representation and consistent data collection.
- Monitored and validated data quality from panelists, resolving discrepancies and adhering to Nielsen's research methodology to deliver reliable consumer insights.
- Trained Consumer Panel Service(CPS) staff and supported panelists with scanner usage and survey completion, boosting engagement and ensuring accurate tracking of purchasing behavior.
- Collaborated with cross-functional teams to meet recruitment and installation goals while maintaining a high-quality sample aligned with national panel standards.
Research Consultant - Sports Medicine Unit
Worker's Hospital-Chilean Safety Association(ACHS)
02.2001 - 07.2001
- Participated in a strategic research project aimed at establishing the first Sports Medicine Unit at a Worker's Hospital run by the Chilean Safety Association (ACHS).
- Conducted interviews with managers from ACHS-affiliated companies, sports clubs, and sports federations to gather insights injury trends, recovery needs, and the potential benefits of sports medicine services.
- Collected and analyzed data to assess the feasibility of the new medical unit, providing key findings that supported project planning and development.
- Prepared and presented detailed reports and presentations to senior management, outlining research findings, market analysis, and strategic recommendations.
Education
Bachelor of Science - Public Relations
University of Miami
Miami, FL10-2010
Bachelor of Science - Public Relations
Saint Tomas University
Santiago, Chile06-2001
Skills
- Staff Supervision and Training
- Performance Evaluations
- Program Management
- Compliance & Quality Assurance
- Career Development & Job Placement
Certification
• Goodwill® Career Coach and Navigator Professional.
• Business Engagement Professional, TM
• Ticket to Work Program.
• Source America®.
• Skilling America Navigator®
• Best Practices in Supported Employment (APD).
• Introduction to Social Security Work Incentives (APD).
• On-Site Person Centered Thinking Training (FIU)
Languages
English & Spanish
Timeline
Career Navigator Specialist
Goodwill of South Florida
06.2023 - Current
Placement Coordinator
Goodwill of South Florida
04.2022 - 06.2023
Job Coach/Supported Employment Specialist
Better Together Florida INC
03.2022 - 10.2024
Admissions Coordinator
Goodwill of South Florida
05.2019 - 04.2022
Customer Services Specialist
Florida Department of Commerce
02.2016 - 03.2019
Collection Manager
Editorial Cernuda
12.2004 - 03.2006
Consumer Panel Service (CPS) Coordinator
Nielsen Chile
09.2002 - 09.2004
Research Consultant - Sports Medicine Unit
Worker's Hospital-Chilean Safety Association(ACHS)
02.2001 - 07.2001
Bachelor of Science - Public Relations
University of Miami
Bachelor of Science - Public Relations
Saint Tomas University
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