Paula Curtin
Miami
Summary
Results-driven professional with over 7 years of experience delivering impactful presentations and cultivating strong relationships. Skilled in simplifying complex information for diverse audiences, enhancing customer experiences through cross-department collaboration, and effectively utilizing Salesforce CRM. Known for adaptability and strong interpersonal skills in communicating product value.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Field Trainer | Customer Education & Onboarding
Mia Aesthetics
Miami
03.2024 - Current
- Delivered engaging onboarding and product training presentations to large groups through virtual and in-person sessions.
- Fostered strong relationships with new hires through individualized coaching and continuous support during onboarding.
- Translated complex workflows and technical information into straightforward training materials to enhance learner confidence.
- Partnered with leadership and operational teams to pinpoint training opportunities, improving customer and employee experiences.
- Leveraged Salesforce CRM for onboarding documentation and streamlined customer relationship management.
- Acted as a trusted resource for problem-solving inquiries and process improvement initiatives.
Teacher
Carolina Park Academy
Charleston
08.2023 - 02.2024
- Built strong relationships with students, families, and colleagues through effective communication and collaboration, fostering a supportive learning environment.
- Employed active listening and needs assessment strategies to boost student engagement and enhance learning outcomes.
- Presented educational content daily to diverse audiences, adapting communication styles to enhance individual learning experiences.
- Managed multiple priorities in a fast-paced environment while maintaining exceptional organization and professionalism.
Teacher
Nashville Public Schools
Nashville
08.2019 - 07.2023
- Delivered daily presentations to groups of over 25 students, enhancing engagement and understanding of instructional content.
- Built trust and rapport with diverse populations, fostering an inclusive and supportive learning environment.
- Analyzed performance data to identify improvement opportunities and tailor instructional strategies.
- Collaborated with multidisciplinary teams to achieve measurable performance objectives.
- Adapted messaging to effectively communicate with individuals from varied backgrounds, promoting inclusivity and understanding.
Education
Bachelor of Science - Education
Texas Tech University
Lubbock, TX05-2019
Skills
- Salesforce CRM
- Medical & Product Education
- Adult Learning & Training
- Public Speaking & Presentations
- Customer Engagement
- Needs Assessment
- Objection Handling
- Cross-Functional Collaboration
- Customer Success
- Strategic Problem Solving
- Time Management
- Consultative Communication
- Relationship Building
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Certification
- The Customer Focus Certification
- ESL Certification
Timeline
Field Trainer | Customer Education & Onboarding
Mia Aesthetics
03.2024 - Current
Teacher
Carolina Park Academy
08.2023 - 02.2024
Teacher
Nashville Public Schools
08.2019 - 07.2023
Bachelor of Science - Education
Texas Tech University