PAULA CURTIS
West Jordan,USA
Summary
Operations Supervisor focused on optimizing airport lane operations and ensuring compliance with security protocols. Demonstrated ability to enhance team performance and customer experiences through effective leadership and workflow improvements. Committed to safety and operational excellence in diverse environments.
Overview
40
40
years of professional experience
Work History
Receptionist
PointClickCare
Salt Lake City, UT
02.2022 - 04.2026
- Welcomed visitors and clients, managed call routing, coordinated package intake/outflow, issued temporary badges, and maintained reception area presentation.
- Greeted visitors at reception, providing a friendly and professional first impression.
- Handled incoming calls, directing inquiries to the correct departments for efficient service.
- Scheduled appointments and coordinated meeting logistics for staff.
Mailroom Manager
Overstock
Midvale, UT
05.2012 - 02.2022
- Managed inventory control, focusing on effective stock replenishment strategies.
Handled incoming USPS mail and promptly faxed materials to relevant individuals.
Generated outgoing package labels through UPS and FedEx software.
Facilitated safety training and workflow processes to improve team efficiency. - Managed daily mail distribution and ensured timely delivery across departments.
- Coordinated with various departments to ensure timely delivery of important documents.
- Trained staff on proper mail handling procedures and safety protocols.
- Oversaw inventory management for mailroom supplies and equipment.
- Managed inventory control, focusing on effective stock replenishment strategies.Handled incoming USPS mail and promptly faxed materials to relevant individuals.Generated outgoing package labels through UPS and FedEx software.Facilitated safety training and workflow processes to improve team efficiency.
Supervisor
CLEAR
Salt Lake City, UT
06.2009 - 07.2010
- Supervised daily operations and ensured team adherence to safety protocols.
- Supervised daily airport lane operations, directing staff for optimal passenger intake, identity verification, and queue management.
- Mentored and monitored team performance, coaching ambassadors to improve operational efficiency, customer engagement, and adherence to security protocols.
- Evaluated team performance and made staffing decisions to maintain operational standards.
- Monitored team performance and provided constructive feedback regularly.
- Enforced strict compliance with biometric verification protocols, airport security policies, and federal standards.
- Provided direct customer support and escalation management, resolving traveler inquiries and ensuring a high-touch customer experience.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on operational procedures and company policies.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Managed inventory levels and coordinated supply orders efficiently.
- Implemented process improvements that streamlined workflow and enhanced service delivery.
Corporate Secretary, Dispatcher & Delivery Driver
Henderson Wheel
Salt Lake City, UT
03.1992 - 08.2004
- Managed receiving, dispatch operations, delivery coordination, and administrative support to ensure smooth workflow across multiple roles.
- Assigned drivers to optimize delivery routes based on customer demands. to appropriate routes based on customer needs.
- Monitored traffic conditions to optimize routes and reduce delays effectively.
- Addressed customer inquiries regarding deliveries and logistics promptly to enhance customer satisfaction.
- Resolved customer complaints related to service issues or delays.
- Facilitated communication between internal departments to streamline operations.
- Collaborated with maintenance teams to ensure vehicle readiness and safety standards.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Assistant Manager
Arctic Circle
Sandy, Utah
09.1986 - 07.1991
- Managed daily shift operations, supervised team members, and delegated responsibilities to ensure operational efficiency and adherence to quality standards.
- Oversaw inventory management, stock replenishment, receiving, and compliance with health and safety standards.
- Trained and onboarded new employees on service protocols, food safety regulations, and operational guidelines to enhance team readiness and compliance.
- Implemented customer service strategies to enhance guest experiences.
- Executed cash handling procedures, including register opening/closing, safe drops, reconciliation, and accurate sales logging to maintain financial integrity.
Education
High School Diploma -
Alta/Valley High School
Sandy, UTCosmetology / Barbering Studies -
Sandy
Sandy, UTSkills
- Visitor Management
- Call handling
- Customer Service & Experience
- Office administration
- Package processing
- Cash and Inventory Management
- Safety compliance
- Operational leadership
- Visitor management
Timeline
Receptionist
PointClickCare
02.2022 - 04.2026
Mailroom Manager
Overstock
05.2012 - 02.2022
Supervisor
CLEAR
06.2009 - 07.2010
Corporate Secretary, Dispatcher & Delivery Driver
Henderson Wheel
03.1992 - 08.2004
Assistant Manager
Arctic Circle
09.1986 - 07.1991
High School Diploma -
Alta/Valley High School
Cosmetology / Barbering Studies -
Sandy