Nancy Miller
Monroe,North Carolina
Summary
Dedicated professional with strong customer service skills and a proven track record in document management and appointment scheduling. Committed to enhancing client satisfaction and team collaboration.
Overview
15
15
years of professional experience
Work History
Receptionist
New Testament Baptist Church And School
Monroe, North Carolina
02.2016 - 04.2018
- Greeted visitors and directed them to relevant staff members.
- Managed phone calls by fielding inquiries and routing messages efficiently.
- Facilitated administrative tasks such as document filing and supply organization.
- Handled the appointments for the Food Bank
- Created monthly reports for both the adult day care and children's daycare, as well as the church reports
Customer Service Manager
Walmart
Monroe, North Carolina
07.2003 - 03.2016
- Oversaw daily operations of customer service department in large retail store, ensuring efficient service delivery.
- Trained and mentored staff on customer interaction techniques, enhancing team communication skills.
- Resolved escalated customer complaints with empathy and professionalism.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided fast, friendly, knowledgeable service for routine inquiries and complaints, contributing to improved customer experience.
- Operated cash register efficiently while processing customer transactions
Education
Associate of Science - Accounting
SPCC
Moncure, NC05-2012
High School Diploma -
Parkwood High School
Moncure, NC06-1992
Skills
- Telephone communication
- Appointment scheduling
- Document management
- Reception desk management
- Visitor management
- Report generation
- Customer service
- Call routing management
- Team collaboration
- Basic accounting
- Attention to detail
- Problem solving
- Staff management
- Calm demeanor
Timeline
Receptionist
New Testament Baptist Church And School
02.2016 - 04.2018
Customer Service Manager
Walmart
07.2003 - 03.2016
Associate of Science - Accounting
SPCC
High School Diploma -
Parkwood High School