JoAnn Martinez
5 Star Chevrolet
Dallas,TX
1
Certification
31
years of professional experience
Results-driven Branch Manager experienced in front-desk service and document imaging. Achieved operational efficiency through effective staff training and resolution of customer concerns while maintaining accurate records. Focused on enhancing office administration and ensuring the integrity of document control processes.
Adaptable professional with extensive experience in records management, reception, and customer service. Strong in data entry, file organization, and telephone communication, with a proven record of maintaining confidentiality and supporting smooth daily workflows.
Work History
Receptionist
4 Years 3 Months- Answered multi-line calls and routed customers to appropriate sales, service, or finance departments.
- Processed messages, paperwork, and basic data entry while maintaining confidentiality.
- Monitored reception area supplies and maintained organized front-office presentation.
- Trained new front-desk staff on phone etiquette, visitor intake, and office procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted visitors and coordinated front-desk flow to maintain professional showroom experience.
Imaging Specialist
4 Years 11 Months- Verified image quality and corrected misfeeds, skewed scans, and incomplete captures.
- Indexed digital files using naming conventions and retrieval standards.
- Scanned incoming mail and documents into imaging systems with consistent accuracy.
- Sorted, prepared, and routed mail pieces for processing and electronic archiving.
- Operated imaging equipment while maintaining clean, organized workstation standards.
- Operated office equipment to scan and copy documents.
- Followed security protocols to protect sensitive and proprietary information.
Branch Manager
13 Years 9 Months- Directed branch operations, ensuring consistent service, inventory control, and workflow compliance.
- Managed sales team performance, coaching staff on customer needs, product knowledge, and order accuracy.
- Oversaw purchasing and replenishment processes to maintain stock availability and reduce supply delays.
- Resolved escalated customer issues, strengthening relationships and supporting long-term account retention.
- Led hiring, training, and performance reviews to build accountable, high-performing branch teams.
- Established and checked coding procedures, monitored reports and updated internal files.
- Coordinated vendor communication, pricing updates, and delivery schedules for efficient supply chain execution.
Indexer/Receptionist/CSR
9 Years 2 Months- Indexed incoming documents and routed records accurately to support timely retrieval and processing.
- Verified file data against source materials, correcting discrepancies to maintain record integrity.
- Organized electronic and paper files using established indexing standards and retention procedures.
- Prioritized document batches to keep high-volume workflows moving efficiently across daily operations.
- Trained associates on indexing procedures, filing accuracy, and document handling requirements.
- Compiled, sorted, and filed high volumes of documents to ensure organized retrieval.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Assisted in preparation of monthly financial statements and reports to provide accurate insights for management.
- Assisted with various special projects to support team objectives.
Education
High School Diploma
Skills
Multi-line telephone operation
Telephone skills
Telephone communication
Data management
Data entry
Data inputting
Data processing
File management
Mail handling
Office administration
Organization skills
Time management
Financial documentation
Certification
Forklift
Standup Lift
AS400
SB Client
Word
RF Scanner
Ten Key
SAP
Adobe
Timeline
Receptionist
5 Star Chevrolet
07.2022 - CurrentRead More
Imaging Specialist
MEI Mail Services
11.2021 - 10.2026Read More
Branch Manager
Johnson Supply
11.2006 - 08.2020Read More
Indexer/Receptionist/CSR
CINTAS, Professional Uniform and Facility Services
04.1996 - 06.2005Read More
Justin F Kimball
High School Diploma
Read More