Paige Marsceill
Selkirk,NY
Summary
Detail-oriented professional with experience in office administration and client relations. Skilled in time management and communication, successfully implementing systems that improved workflow consistency and boosted client satisfaction.
Overview
3
3
years of professional experience
Work History
Receptionist
Northeastern Masonry & Chimney
Selkirk, NY
10.2023 - Current
- Assisted in maintaining office organization and inventory management for supplies and equipment.
- Provided exceptional customer service to clients via phone, email, and in-person interactions.
- Implemented filing systems that enhanced document retrieval speed and accuracy.
- Developed standard operating procedures for receptionist duties, improving workflow consistency.
- Resolved client inquiries efficiently, contributing to overall satisfaction and retention goals.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and redirected calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as the first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Supported executive team with travel arrangements, optimizing schedules and logistics.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Improved client satisfaction with timely and accurate information provision.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Processed expense reports, ensuring timely reimbursement for employees.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
High School Diploma -
Shenendehowa High Scool
Clifton Park, NY06-2021
Skills
- Telephone skills
- Verbal communication
- Telephone communication
- Data input
- Verbal communication
- Client relations
- Appointment management
- Clerical support
- Mail handling
- Multi-line telephone operation
- Mail processing
- Multi-line telephone management
- Clerical assistance
- Professional conduct
- Calendar coordination
- Reporting documentation
- Customer service
- Clerical support
- Financial recordkeeping
- Operational planning
- Professional demeanor
- Office management
- Expense tracking
- Spreadsheet management
- Spreadsheet tracking
- Travel management
- Telephone etiquette
- PC literacy
- Strategic planning
- Phone etiquette
Timeline
Receptionist
Northeastern Masonry & Chimney
10.2023 - Current
High School Diploma -
Shenendehowa High Scool