Paula Davis
Aguilar,CO
Summary
I am offering over 30 years of customer service experience in retail, restaurant management and office roles. Displaying strengths in customer service, problem solving, being a great team member, possessing the ability to work under pressure, having an excellent work ethic and being a quick learner. I would be focused on providing professional service and support to all customers and team members for the long term.
Overview
38
38
years of professional experience
Work History
Receptionist & Admissions Specialist
Spanish Peaks Regional Health Center
Walsenburg, CO
04.2021 - 07.2022
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered data to keep records of hospital information.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Caregiver
for my mom
Aguilar, CO
12.2009 - 09.2016
- I took care of my mom with cancer and Alzheimer's after my dad's passing; which included all her daily needs, her medical needs and her financial and legal matters, anything and everything she needed
General Manager
Restaurants of America Inc./ Hooters North
Colorado Springs, CO
01.2010 - 04.2010
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Managed a busy and highly-popular restaurant with 40 waitstaff.
- AR/ AP
Assistant Manager
Restaurant's of America Inc./ Hooters Citadel
Colorado Springs, CO
11.2008 - 01.2010
- Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- AR/ AP
Bartender to Assistant Manager
Restaurants of America Inc./ Lil Ricci's
Parker, CO
03.2007 - 11.2008
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff.
Sales Associate
Bed Bath & Beyond Inc.
Lone Tree, CO
09.2006 - 03.2007
- Offered product and service consultations and employed upselling techniques.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used register system to ring up customer purchases, process payments and issue receipts.
Bar Manager
Pete's Bar
Moriarty, NM
11.1998 - 09.2006
- Managed customer service by training staff, overseeing operations and resolving issues quickly.
- Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Improved customer base size by 50% through engaging in friendly chat with customers daily.
- Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
- Monitored patrons to keep alcohol consumption at designated levels.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- AR/ AP and payroll
Receptionist/Transportation Dispatcher
El Toro Inc.
El Paso, TX
01.1985 - 05.1990
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
- Created schedules and dispatched drivers
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Planned, assigned and directed 30 fleet drivers to promote successful deliveries and excellent customer service.
- AR/ AP
Education
High School Diploma -
Crestline School
El Paso, TX12.1989
Skills
- Excellent Customer Service Skills
- Willingness and ability to be trained
- Eagerness to learn, succeed and have a career
- Organization and efficiency
- Reliable and Dependable
- Multitasking
- Service-oriented mindset
- Ability to perform under pressure
- Flexible
- AR/ AP
- Employee Management
Current Employment
- Black Bear Hardware/ Aguilar Mercantile/ Oso Feed and Ranch Supply
- July 2022- Current
- Assistant Manager and Inventory Manager July 2022- December 2022
- January 2023 Promoted to General Manager of Black Bear Hardware
- July 2023 Became the General Manager of the Aguilar Mercantile as well as continuing to manage Black Bear Hardware
- November 2023 The owner decided to add a feed store to our stores. I was then asked to build and manage Oso Feed and Ranch Supply.
As General Manager my duties for all stores include:
Set up and open a new Ace store and feed store
Oversee Daily Operations
Manage employees (10-20)- recruiting, staffing employees, performance and terminations, scheduling, daily tasks and training.
Inventory- all aspects including ordering, receiving, slow moving items and rolling inventory for each store
Cash management- Daily reconciliation, Deposits, AR/AP, Customer accounts
Customer Service- Cultivated and nurtured our customer base, resolving any issues immediately
Vender management- Identified and selected vendors, oversee and optimizing relationships with all vendors
I am responsible for utilizing the P&L, working with budgets, coordinating with the bookkeeper and owner regularly on the operation of the stores.
Additional Information
I have several years in customer service experience as indicated on this resume. I also have prior customer service experience (1990 to 2000) which includes:
Wal-mart, Paris, TX & Albuquerque, NM
May D&F and Foley's Department stores, Albuquerque, NM
Office Max, Albuquerque, NM
Bag N Baggage, Albuquerque, NM
Health Haven/GNC, Albuquerque, NM
Timeline
Receptionist & Admissions Specialist
Spanish Peaks Regional Health Center
04.2021 - 07.2022
General Manager
Restaurants of America Inc./ Hooters North
01.2010 - 04.2010
Caregiver
for my mom
12.2009 - 09.2016
Assistant Manager
Restaurant's of America Inc./ Hooters Citadel
11.2008 - 01.2010
Bartender to Assistant Manager
Restaurants of America Inc./ Lil Ricci's
03.2007 - 11.2008
Sales Associate
Bed Bath & Beyond Inc.
09.2006 - 03.2007
Bar Manager
Pete's Bar
11.1998 - 09.2006
Receptionist/Transportation Dispatcher
El Toro Inc.
01.1985 - 05.1990
High School Diploma -
Crestline School