Paula Dezotti
Bay Shore,NY
Summary
Dedicated Call Center Representative with expertise in delivering exceptional customer service through clear communication. Skilled in managing complex calls, troubleshooting issues, and maintaining composure under pressure. Proven success in enhancing customer satisfaction and resolving problems efficiently, while multitasking and fostering positive interactions.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Zwanger Pesiri
Lindenhurst, New York
10.2023 - 09.2026
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered inbound calls for Zwanger Pesiri imaging center and routed patient inquiries.
- Verified patient demographics and updated records in electronic systems.
- Confirmed insurance details and communicated coverage requirements to patients.
- Explained preparation instructions for imaging exams and answered patient questions.
- Coordinated referrals, authorizations, and office messages with clinical teams.
- Documented call notes and maintained accurate patient communication records.
- Updated customer accounts, addresses and contact information within call management databases.
Receptionist
Obviously sugared & Suites
Bay Shore, NY
03.2023 - 11.2023
- Handled guest questions, service requests, and follow-up messages professionally
- Greeted visitors and provided them with assistance.
- Supported smooth guest flow through courteous communication and prompt issue resolution
- Scheduled and confirmed appointments.
- Scheduled appointments using booking system and updated client calendars
- Maintained clean reception area and organized daily guest paperwork
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Brentwood High School
Brentwood, NYSkills
- Call management systems
- Patient record management
- Appointment scheduling
- Customer support
- Data entry
- Clear communication
- Active listening
- Conflict resolution
Timeline
Call Center Representative
Zwanger Pesiri
10.2023 - 09.2026
Receptionist
Obviously sugared & Suites
03.2023 - 11.2023
Brentwood High School