Paula Diamond
Cobleskill
Summary
Compassionate Patient Care Technician with expertise in patient monitoring, vital signs measurement, and post-operative care. Demonstrates effective communication and teamwork in high-pressure environments. Experienced in electronic health records and patient assessments, ensuring HIPAA compliance and enhancing patient satisfaction.
Overview
35
35
years of professional experience
Work History
Patient Care Technician
Wellnow
Cobleskill
11.2025 - Current
- Monitored vital signs and reported changes to nursing staff.
- Supported patients with daily activities and personal care to enhance comfort and dignity.
- Supported medical staff during procedures and examinations.
- Performed EKGs and other laboratory tests under the supervision of the physician or RN.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients to address concerns and provide reassurance.
- Responded promptly to call lights, addressing requests from patients, families, and staff to improve patient satisfaction.
- Ensured cleanliness and organization of patient care areas to promote a safe healing environment.
Patient Access
Albany Medical Center Pediatric Emergency Dept.
10.2022 - Current
- Registered ED patients, collected data and insurance information, ensured HIPAA compliance, and assisted with financial assistance programs.
- Facilitated communication between patients and clinical staff using Epic system.
- Provided compassionate support to patients experiencing distress during medical visits.
- Managed multiple tasks and patients in high-pressure environment.
- HIPAA compliance, familiar with hospital protocols
Paralegal
O’Connell and Aronowitz Law Firm
Albany
05.2021 - 10.2021
- Paralegal to several attorneys
- Conducted intake calls to assess potential client needs and gather relevant information
- Prepared legal documents and client correspondence, facilitating case management and client engagement
- Answered phone and recorded messages for attorney, ensuring timely communication
- Schedule appointments for clients
- Created and maintained spreadsheets using Microsoft Excel for data tracking.
Careers Assistant
Mildred Elley College
11.2018 - 05.2020
- Guided graduates in securing employment opportunities
- Coordinated student appointments with career counselor
- Assisted nursing students with navigating computer programs.
- Conducted research on relevant topics for nursing students' essays
Aide
Home Health Aide
10.2010 - 01.2018
- Delivered compassionate in-home care to enhance quality of life for residents during end-of-life stages.
- Prepared nutritious meals, assisted with personal hygiene, and administered medications to ensure residents' comfort and well-being.
- Facilitated daily living activities to foster independence and improve overall quality of life for individuals.
EMT
Western Turnpike Rescue Squad
01.1991 - 06.2015
- Assessed clinical competence of EMT trainees by evaluating their skills, patient interactions and decision making under pressure.
- Educated EMTs on the proper use of medical equipment, including defibrillators and stretchers.
- Assessed clinical competence of EMT trainees by evaluating skills, patient interactions, and decision making under pressure.
EMS Supervisor
Altamont Rescue Squad
06.2000 - 08.2009
- Team leadership supervised 20 EMTs and supporting staff, ensuring all shifts fully staffed.
- Performed weekly quality assurance reviews of PCRs, response times, and patient care safety protocols to ensure compliance and safety.
- Performance and compliance: conducted regular performance reviews with constructive feedback, communication and team morale.
- Managed hiring, firing, payroll, and supply orders while executing various supervisory duties.
Education
LPN - Nursing Studies
Mildred Elley College
Albany, NY11-2024
A. A. S - Paralegal Studies
Mildred Elley College
Albany, NY03-2020
Skills
- Patient intake
- Vital Signs
- Vital monitoring
- Assessments
- Cardiac monitoring
- Blood glucose testing
- Basic lab tests
- Basic life support
- Crisis response
- Infection control
- Care planning
- Health records
- Epic System
- HIPAA compliance
- Client Communication
- Customer service
- Patient education
- Data gathering
- Problem solving
- Team leadership
- Compassionate care
- Healthcare procedures
- Basic data tracking
- Finger sticks
- Vital documentation
- Blood glucose testing
Hobbies and Interests
- Camping
- Outdoors
- Movies
- Dogs
- Volunteering for Women’s Domestic Violence Program
- Fundraising
Accomplishments
- PTA chairperson, Elk of the Year 2023 , Fundraiser Chairperson, Veteran Chairperson
Timeline
Patient Care Technician
Wellnow
11.2025 - Current
Patient Access
Albany Medical Center Pediatric Emergency Dept.
10.2022 - Current
Paralegal
O’Connell and Aronowitz Law Firm
05.2021 - 10.2021
Careers Assistant
Mildred Elley College
11.2018 - 05.2020
Aide
Home Health Aide
10.2010 - 01.2018
EMS Supervisor
Altamont Rescue Squad
06.2000 - 08.2009
EMT
Western Turnpike Rescue Squad
01.1991 - 06.2015
LPN - Nursing Studies
Mildred Elley College
A. A. S - Paralegal Studies
Mildred Elley College