Paula Doane
Denver,CO
Summary
Accomplished and results-oriented Army veteran with 20 years of experience in contract management and instruction, leveraging a diverse skillset to excel in fast-paced, dynamic environments. Proven leader with a track record of delivering measurable improvements, including a 20% reduction in contractual disputes, a 25% increase in procurement efficiency, and a 25% improvement in training effectiveness. Strong communicator, adept at building and maintaining relationships with over 50 suppliers and cross-functional teams. Highly adaptable and committed to fostering professional growth among colleagues, contributing to a 50% increase in promotion rates among trainees. Upholding the highest ethical standards while seeking a challenging civilian role to utilize and expand my expertise, significantly impacting organizational goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Mail Handler
United States Postal Service
12.1997 - 01.2024
- Trained and mentored 50+ new mail handlers, ensuring smooth onboarding and a strong understanding of USPS policies and procedures.
- Operated mail processing equipment with expertise, resulting in a 95% uptime and a 10% increase in processing speed over two years.
- Managed mail distribution, prioritizing time-sensitive and high-priority mail, ensuring a 98% on-time delivery rate for expedited services.
- Conducted regular safety audits and implemented safety improvements, reducing workplace accidents by 30% over five years.
- Implemented process improvements that increased mail sorting efficiency by 20% while maintaining the highest quality standards.
- Collaborated with a team of 25 mail handlers, fostering a positive work environment and improving overall team performance by 15%.
- Assisted in the organization and execution of special mail handling projects, such as holiday mail volume surges, ensuring a 100% completion rate within designated timeframes.
- Provided exceptional customer service, resolving mail delivery issues and addressing customer inquiries promptly and professionally.
- Maintained accurate records and inventory of mail handling supplies, reducing costs by 10% through efficient inventory management.
- Upheld strict compliance with USPS regulations and policies, ensuring seamless mail processing and delivery across the organization.
- Demonstrated flexibility and adaptability in response to changing mail volume and delivery demands, ensuring continued high performance in dynamic situations.
Senior Instructor
United States Army Reserve
02.1987 - 04.2021
- Developed and delivered high-quality training programs to over 1,000 soldiers, with a 95% course completion rate and 90% positive feedback from trainees.
- Led and mentored diverse groups of soldiers, resulting in a 50% increase in promotion rates within one year of training completion.
- Implemented continuous improvement initiatives, enhancing training effectiveness by 25% as measured by pre- and post-training assessments.
- Collaborated with a team of 10 instructors to share best practices, improving overall training consistency and quality by 20% over two years.
- Customized training materials to accommodate diverse learning styles and needs, ensuring maximum engagement and knowledge retention.
- Conducted regular evaluations and provided constructive feedback to trainees, fostering personal and professional growth.
- Managed administrative tasks related to training, maintaining 100% accuracy in attendance tracking, record-keeping, and progress reporting for over 1,000 soldiers.
- Identified and addressed skill gaps, designing targeted training modules that increased soldiers' proficiency in critical areas by 30%.
- Stayed current with the latest training methodologies, technologies, and best practices, consistently incorporating innovations into course content and delivery.
- Conducted regular safety briefings and risk assessments, maintaining a zero-incident training environment throughout 20 years of service.
Contract Manager
United States Army Reserve
02.2014 - 03.2016
- Successfully mentored and coached 100+ soldiers, resulting in a 50% increase in promotion rates among trainees within one year of training completion.
- Managed the entire contract lifecycle, from drafting and negotiation to execution and closeout, ensuring 100% compliance with procurement regulations and policies.
- Fostered and maintained relationships with 50+ suppliers, improving on-time delivery of goods and services by 15%.
- Analyzed complex data and market trends, providing strategic recommendations that led to $1.2 million in cost savings through negotiations and informed decision-making.
- Collaborated with cross-functional teams, streamlining processes and increasing procurement and acquisition efficiency by 25%.
- Monitored contract performance and implemented corrective actions, resulting in a 30% reduction in contract non-compliance over three years.
- Maintained a 100% adherence to strict compliance standards and upheld ethical principles throughout the contracting process.
- Developed and maintained strong relationships with key suppliers, ensuring reliable supply and service quality.
- Conducted thorough risk assessments for potential contracts, identifying and mitigating potential issues.
- Ensured timely execution of contract amendments, keeping pace with changing business needs.
- Enhanced communication and collaboration with internal stakeholders, ensuring contract requirements were clearly understood and met.
Education
Master of Science - Human Resources
Colorado State University – Global Campus
555 17TH St., Ste, 1000, Denver, Co 8020203.2024
Bachelor of Science - Business Administration
Regis University
3333 Regis Blvd, Denver, CO 8022103.2005
Skills
- Contract administration
- Effective negotiation
- Procurement management
- Training delivery
- Effective communication
- Team leadership
- Supply chain management
- Project coordination
- Regulatory compliance
- Client support
Affiliations
Sigma Beta Delta International Society in Business Management and Administration, Member since 2023
Certification
Operational Contract Support Course, Defense Acquisition University 2014
Timeline
Contract Manager
United States Army Reserve
02.2014 - 03.2016
Mail Handler
United States Postal Service
12.1997 - 01.2024
Senior Instructor
United States Army Reserve
02.1987 - 04.2021
Master of Science - Human Resources
Colorado State University – Global Campus
Bachelor of Science - Business Administration
Regis University