Paula Dorsey
Walkersville,MD
Summary
Dynamic General Manager with a proven track record at Mountain View Diner, excelling in operations management and team leadership. Enhanced customer satisfaction through effective training programs and strategic inventory control. Bilingual in Spanish and Portuguese, I foster strong relationships, driving loyalty and repeat business while resolving issues efficiently.
Overview
36
36
years of professional experience
Work History
General Manager
Mountain View Diner
09.2014 - Current
- Led daily operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Managed inventory control, optimizing supply chain processes for cost efficiency.
- Analyzed financial reports to drive strategic decision-making and budget management.
Server
Mountain View Diner
12.2000 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Trained new staff on menu offerings and service protocols to maintain high standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Server
Black Eyed Pea Restaurant
01.1990 - 01.2000
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Resolved customer complaints swiftly, improving overall guest satisfaction ratings.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Implemented suggestions for menu improvements based on customer feedback and preferences.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Efficient multi-tasker
- Staff management
- Inventory control
- Customer relationship management
- Employee scheduling
- Bilingual - fluent in Spanish, Portuguese, and English
Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Full Professional
Timeline
General Manager
Mountain View Diner
09.2014 - Current
Server
Mountain View Diner
12.2000 - Current
Server
Black Eyed Pea Restaurant
01.1990 - 01.2000
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