Paula Fedrick
Homer,GA
Summary
Customer service professional with keen eye for detail and reliability in managing daily transactions. Skilled in maintaining inventory, ensuring safety protocols, and providing excellent service. Known for strong teamwork and adaptability in dynamic environments.
Overview
8
8
years of professional experience
Work History
Gas Station Clerk
Clipper Petroleum
Flowery Branch, GA
08.2025 - Current
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Maintained a clean and organized store environment for improved customer experience.
- Rang up customers' orders by scanning products and keying prices into register.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
Diminution Value Claims Auditor
Alacrity Solutions
Remote, Ga
04.2025 - Current
- Review all documents for diminution value
- Assess damage, including both the initial damage from the accident and the quality of subsequent repairs.
- Use NADA to determine the vehicle's pre-loss and post-repair fair market values, taking into account vehicle history, mileage, and current market trends.
- Analyzing repair documents, estimates, and photos to ensure that repairs were properly documented and align with industry standards.
- Preparing comprehensive appraisal reports with evidence-based data to justify the calculated diminished value.
- Communicating with clients, explaining the findings of the appraisal, and guiding them through the claims process.
- Improved customer satisfaction by providing timely and accurate feedback on submitted claims, facilitating a positive experience.
- Managed a diverse caseload of claims while maintaining attention to detail and accuracy under time-sensitive conditions.
Customer Experience and Framing Manager
Michaels Arts and Crafts
Cornelia, GA
08.2024 - 03.2025
- Managed a team of framers, ensuring high-quality workmanship and timely completion of projects.
- Increased customer satisfaction by addressing concerns promptly and providing exceptional service throughout the framing process.
- Organized workspace efficiently to maximize productivity while maintaining a clean environment conducive to precision workmanship.
- Established standard operating procedures for all aspects of the framing process, resulting in consistent outcomes across all projects.
- Implemented safety protocols for tool usage, resulting in a decrease in workplace accidents.
- Assisted customers with frame selections, offering expert advice on color, style, and material choices.
- Built strong relationships with suppliers which led to better materials used in our custom frames.
Property Claims Examiner
Frontline Insurance
Remote, FL
03.2021 - 07.2024
- Reduced fraudulent claims activity by conducting in-depth investigations and collaborating with law enforcement agencies when necessary.
- Ensured compliance with regulatory requirements for the property claims examination process, maintaining a strong professional reputation within the industry.
- Maintained an organized workflow by prioritizing tasks effectively, leading to timely completion of claim examinations.
- Acted as a mentor for junior examiners, sharing knowledge and providing guidance to help them excel in their roles.
- Attended continuing education courses to stay current on industry trends and regulations related to property claims examination procedures.
- Improved customer satisfaction by providing prompt, accurate, and thorough evaluations of property damage claims.
Sales Associate
T.J. Maxx
Norcross, GA
03.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cell Tower Leasing Specialist
AT&T Mobility
Atlanta, GA
07.2017 - 02.2020
- Streamlined lease management, resolving complex rent issues for improved operations.
- Enhanced payment accuracy, reducing discrepancies and optimizing rent processes.
- Implemented strategies for cost reduction, boosting operational efficiency.
- Managed reconciliations and SNDAs, ensuring financial integrity and resolving defaults.
- Led cross-functional projects, driving initiatives for measurable efficiency gains.
- Managed complex reconciliations and legal documents, ensuring accurate rent calculations and resolving defaults to maintain financial integrity.
- Developed streamlined schedules for payment increases and omnibus agreements, addressing execution gaps and optimizing rent collection processes.
- Led cross-functional projects within the business leadership program, identifying and implementing efficiency-boosting initiatives across departments.
- Optimized lease management processes, resolving intricate rent issues and enhancing operational efficiency through datadriven strategies.
- Spearheaded cross-functional projects, driving initiatives that yielded substantial efficiency gains across multiple departments.
- Managed complex reconciliations and legal documents, ensuring precise rent calculations and swiftly addressing defaults.
Education
BBA - Business Marketing
American InterContinental University
Schaumburg, IL03-2017
Skills
- Customer service and assistance
- Estimating repair costs
- Policy interpretation
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Gas Station Clerk
Clipper Petroleum
08.2025 - Current
Diminution Value Claims Auditor
Alacrity Solutions
04.2025 - Current
Customer Experience and Framing Manager
Michaels Arts and Crafts
08.2024 - 03.2025
Property Claims Examiner
Frontline Insurance
03.2021 - 07.2024
Sales Associate
T.J. Maxx
03.2020 - 05.2021
Cell Tower Leasing Specialist
AT&T Mobility
07.2017 - 02.2020
BBA - Business Marketing
American InterContinental University