Paula Ferguson

MSI Inc

01.1995 - Current

Monitored bond arbitrage compliance to meet expenditure schedule requirements and maximize interest earned.
Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
Developed and documented collection procedures and policies to comply with government regulations.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate of 94% or higher.
Trained and mentored over 35 new employees annually on collection methods, documentation requirements and performance strategies.
Entered client details and notes into system for interdepartmental access and review.
Established relationships with client to encourage payment of delinquent accounts.
Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt
Adaptable and proficient in learning new concepts quickly and efficiently
Reviewed customer applications closely to identify any opportunities for further development and revenue
Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business

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