Summary
Overview
Work History
Education
Skills
Timeline
Teacher

Paula Flanagan

Salem,IL

Summary

Compassionate, creative and effective Teacher with valuable experience in student and parent engagement and satisfaction. Equipped with extensive background in versatile education environments.


Customer service is my strong suit. Parents, fellow teachers and parents were aware of my dedication to making sure their experience in the classroom and out was the best that it could be.

Overview

39
39
years of professional experience

Work History

Teacher

Salem Elementary District 111
10.1983 - 05.2022
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Graded and evaluated student assignments, papers, and course work.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.

Customer Service Representative

Maryland Square (A Division Of Brown Shoe Company)
05.1985 - 05.1990
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Master of Arts - Education

Rockford University
Rockford, IL
05.2006

Bachelor of Arts - Education

Eastern Illinois University
Charleston, IL
12.1988

High School Diploma -

Mt. Vernon Township High School
Mt. Vernon, IL
05.1977

Skills

  • Community Involvement
  • Technology Integration
  • Testing and Grading
  • Social-Emotional Learning Training

Timeline

Customer Service Representative

Maryland Square (A Division Of Brown Shoe Company)
05.1985 - 05.1990

Teacher

Salem Elementary District 111
10.1983 - 05.2022

Master of Arts - Education

Rockford University

Bachelor of Arts - Education

Eastern Illinois University

High School Diploma -

Mt. Vernon Township High School
Paula Flanagan