Paula Forrester

Held various positions within the Company beginning with Clerical position and working my way to Customer Service, Brand and E-Commerce Manager.

Duties included but not limited to:

• Overseeing the Customer Service Department
• Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
• Assisted in training new staff on customer service protocols and company policies.
• Collaborated with cross-functional teams to streamline communication and improve service delivery.
• Analyzed customer feedback to identify trends and recommend process improvements for better service outcomes.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Brand Manager:

• Collaborated with Design Team and Product Development to set the line for each season.
• Worked closely with overseas Team to product quality product at an affordable cost.
• Attended shows to promote our product.

E-Commerce Manager

• Planned, implemented, and tracked sales and marketing strategies to promote brand products.
• Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
• Contributed to content creation efforts for product descriptions, blog posts, and newsletter updates that improved organic search rankings.
• Monitored website traffic and customer reviews to evaluate responses to site updates.

• Operated and maintained darkroom equipment for film processing and image development.
• Developed and printed high-quality images, ensuring color accuracy and consistency.
• Type set for articles