Paula R. Galdeano
Omaha,Nebraska
Summary
Dynamic and results-driven professional with extensive experience in customer service excellence and team leadership at Burger King. Proven track record in conflict resolution and staff training, enhancing operational efficiency and customer satisfaction. Adept at implementing sales strategies that drive engagement and profitability in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Methodist Women's Hospital
Omaha, Nebraska
05.2023 - 02.2026
- Provided exceptional customer support for patients and families in a hospital setting.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Resolved customer complaints with empathy and professionalism in high-pressure situations.
- Achieved high customer satisfaction through effective problem resolution and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Built strong customer relationships by delivering personalized assistance and support.
- Utilized electronic health record systems to maintain accurate patient information.
General Manager
Panera Bread
Omaha, Nebraska
11.2018 - 03.2023
- Oversaw daily operations, enhancing service quality and customer satisfaction.
- Developed promotional strategies, driving customer engagement and boosting sales.
- Managed team schedules and delegated tasks, streamlining workflow processes.
- Implemented training programs for staff to enhance service quality and knowledge.
- Enforced health and safety standards to ensure compliance with regulations.
- Conducted regular inventory checks to maintain stock levels and prevent shortages.
Restaurant General Manager/Restaurant Trainer
Hardee’s Restaurant
Omaha, USA
03.2014 - 10.2018
- Maximized financial performance and profitability through thorough business analysis.
- Coordinated vendor setups and crew training, ensuring smooth restaurant openings.
- Ensured compliance with Hardee's standards during store setup and opening processes.
- Oversaw staff operations during district manager's absence, maintaining operational continuity.
- Conducted cash audits verifying 12 essential checks and systems across locations.
- Facilitated orientations and training classes for shift coordinators and new managers.
- Proctored ServSafe certification tests for new hires and renewal candidates.
- Led local marketing initiatives, enhancing customer satisfaction and promoting workforce engagement.
Restaurant General Manager/Certified Restaurant Trainer/Multi-Unit Manager
Burger King/Heartland Food Corp
Omaha, USA
12.2008 - 01.2014
- Overall accountability for the operation of multi-unit restaurants ensuring desired restaurant outcomes (increased sales, profitability, labor controls, etc).
- Opened new restaurant, coordinating vendor setups and hiring and training crew across multiple locations for successful launch.
- Managed three stores to complete a critical Operation Excellence Review.
- Took over troubled stores, implementing systems and hiring suitable associates to restore operations and meet business objectives.
- Facilitated training sessions for hourly shift coordinators, preparing them for effective team management.
- Training managers in Foundation Training Course for a seven week time frame, approximately 12-15 per year, learning all facets of job responsibility, running great shifts, motivating their team to meet the goals given.
- Conducting training classes within the district for new products, Game Changer seed training, operational classes for new managers.
- Servsafe Certification’s proctor. Administering tests for new and renewal certifications.
Restaurant General Manager
Burger King/Simmonds Restaurant Management
Omaha, USA
11.2000 - 12.2008
Assistant Manager
Burger King/Simmonds Restaurant Management
Omaha, USA
05.2000 - 2000
Hourly Shift Coordinator
Burger King/Simmonds Restaurant Management
Omaha, USA
02.2000
Team Member - Cashier
Burger King/Simmonds Restaurant Management
Omaha, USA
10.1999
Education
High School -
North High School
Omaha, NE06-1981
Skills
- Customer service excellence
- Customer engagement
- Product knowledge
- Conflict resolution
- Sales forecasting
- Time management
- Staff training
- Team leadership
Certification
- ServSafe Food Re-Certified, 01/01/15
- ServSafe Food Re-Certified, 01/01/11
- ServSafe Proctor, 01/01/03
Awards
- BK - Best of the Best Award
- 2008
- 2009
Timeline
Customer Service Representative
Methodist Women's Hospital
05.2023 - 02.2026
General Manager
Panera Bread
11.2018 - 03.2023
Restaurant General Manager/Restaurant Trainer
Hardee’s Restaurant
03.2014 - 10.2018
Restaurant General Manager/Certified Restaurant Trainer/Multi-Unit Manager
Burger King/Heartland Food Corp
12.2008 - 01.2014
Restaurant General Manager
Burger King/Simmonds Restaurant Management
11.2000 - 12.2008
Assistant Manager
Burger King/Simmonds Restaurant Management
05.2000 - 2000
Hourly Shift Coordinator
Burger King/Simmonds Restaurant Management
02.2000
Team Member - Cashier
Burger King/Simmonds Restaurant Management
10.1999
High School -
North High School