Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Garcia

Brockton,MA

Summary

I'm Self-motivated and dependable while achieving high performance with minimal supervision and experienced with excellent client and project management skills . My Action-oriented with strong ability to communicate effectively with technology,executive and business audiences .

Overview

14
14
years of professional experience

Work History

Program Assistant

OCES
05.2019 - Current
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Prepared clearly written and formatted documents and reports.
  • Created and updated records and files to maintain document compliance.
  • Conducted research and analyzed data to inform program decisions.
  • Conducted research to assist with routine tasks and special projects.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Supported planning and coordination of AFC and PCM program and associated activities.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Ambassador

Amazon Fullfillment Center
11.2017 - 01.2019
  • Supported public relations managers with writing, researching and preparation of materials
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feed back upon job task completion.
  • Gathered, prepared, operated and maintained all equipment and supplies neccesary for planned activities .
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages .

Customer Service Representative

Saint Vincent De Paul
10.2016 - 03.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cross-trained and backed up other customer service managers.

Data Entry Clerk

New England Art Publishers
07.2015 - 09.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Followed established procedures to enter and process data correctly.
  • Collated and organized data entry documents into filing systems for easy access.
  • Used computer software to store and retrieve data.
  • Followed data entry protocols, rules and regulations.
  • Managed and organized documents for data entry tasks.

Call Center Representative

Computer Share
06.2014 - 06.2015
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.

Merchandise Associate

Sears
04.2014 - 05.2014
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Greeted, serviced and thanked all customers.

Cashier/Customer Service Representative

Tellos
02.2009 - 03.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.


Education

Medical Office

Sullivan And Cogliano Training Centers
Brockton, MA
2012

High School Diploma -

Brockton High School
Brockton, MA
06.2009

Skills

  • File/records maintenance
  • Microsoft Office
  • Time Management skills
  • Client-focused
  • bilingual in Spanish and English
  • computer proficient
  • positive learning process
  • excel

Timeline

Program Assistant

OCES
05.2019 - Current

Ambassador

Amazon Fullfillment Center
11.2017 - 01.2019

Customer Service Representative

Saint Vincent De Paul
10.2016 - 03.2017

Data Entry Clerk

New England Art Publishers
07.2015 - 09.2016

Call Center Representative

Computer Share
06.2014 - 06.2015

Merchandise Associate

Sears
04.2014 - 05.2014

Cashier/Customer Service Representative

Tellos
02.2009 - 03.2012

Medical Office

Sullivan And Cogliano Training Centers

High School Diploma -

Brockton High School

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Paula Garcia