Jaime Hall
Terry,MT
Summary
Highly enthusiastic customer service professional with several years client service and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Program Technician
USDA Farm Service Agency
Terry, MT
12.2018 - Current
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
- Explained program regulations and procedure to producers to enable better services utilization.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Attended annual continuing education seminars to obtain updated information on program services.
- Received awards for customer service and shared management support.
Bartender
American Legion Post 32
Terry, MT
10.2018 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Dispatcher
Rosebud County Sheriff
Forsyth, MT
10.2016 - 10.2018
- Managed multiple phone calls at once.
- Monitored dispatch board and adjusted call priorities.
- Responded to several daily requests from all departments.
- Updated records of orders in physical and electronic database.
- Maintained up-to-date knowledge of traffic problems and weather concerns.
- Tracked locations and all changes for deputies in computer system.
- Maintained front desk and reception area in a neat and organized fashion.
- Enthusiastically greeted public and successfully solved problems.
- Responded to emergency calls routed by the automatic distribution system.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
Dispatch
Montana Law Enforcement Academy
Helena, MT2017
Skills
- Active listening skills
- Energetic work attitude
- Customer service expert
- Telecommunication skills
- Adaptive team player
- Data entry
- Microsoft Office
- Computer proficiency
- Quick learner
- Time management skills
- File/records maintenance
- Office Meetings
Accomplishments
Graduated from MLEA for Dispatch in 2017
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Research
Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Timeline
Program Technician
USDA Farm Service Agency
12.2018 - Current
Bartender
American Legion Post 32
10.2018 - Current
Dispatcher
Rosebud County Sheriff
10.2016 - 10.2018
Dispatch
Montana Law Enforcement Academy