Sue Ann Nguyen
Fresno,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Technician
Fresno County
Fresno, CA
11.2023 - Current
- Manage Fresh tickets requesting from staffs for IT related issues such as reset password, move work station, desk phone/ cell phone installation, software installation, purchased software.
- Manage and prepare New Hire equipment.
- Manage ISD Mailbox for incoming request.
- Prepare all Auditorium ,Training Rooms such as turn on projectors, TV, hook up HDMI cable with laptop for presenter, prepare Microphone and pointer.
- Manage laptops to make sure laptops are updated up today.
- Upgrade cell phone for staff.
Program Technician
Fresno County
Fresno, CA
10.2014 - 11.2023
- Worked in Quality Improvement Division for Behavioral Health Department.
- Prepared and organized documents for annually audit with External Quality Review Organization (EQRO)
- Reviewed Access Forms
- Collected Consumer Perception Surveys for Mental Health annually
- Assist collection Treatment Perception Service for SUD annually
- Prepared Consumer Service Information report to submit to DCHS.
- Supported Clinicians on special projects.
- Provided administrative support during special events associated with the program.
- Managed electronic files for the Division.
Office Assistant
Fresno County
Fresno
07.2013 - 10.2014
- Answered phone calls and welcomed visitors to office.
- Processed billing Medicare and Medi-Cal for Mental Health Services
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
Education
Associate of Science - Accounting
Parkland College
Champaign, IL08-1993
Skills
- Customer Support
- Data Analysis
- Administrative Support
- Analytical Skills
- Problem-Solving Aptitude
- Adaptability and Flexibility
- Effective Communication
- Strong Problem Solver
- Time Management
- Relationship Building
- Professional and Mature
- Goal Setting
- Active Listening
Affiliations
- I am a member of Lavang Church's Committee of Fresno. I help plan for Church events for the Parish.
- I also an active member of Vietnamese Association of Fresno. I help plan to organize Tet celebration event.
Accomplishments
- I received Yaxley Memorial Accounting Scholarship in 1993.
Certification
- I have Associated in Applied Sciance Accounting diploma.
Languages
Vietnamese
Professional
Timeline
Program Technician
Fresno County
11.2023 - Current
Program Technician
Fresno County
10.2014 - 11.2023
Office Assistant
Fresno County
07.2013 - 10.2014
Associate of Science - Accounting
Parkland College
- I have Associated in Applied Sciance Accounting diploma.
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