Elizabeth Rivera
Uvalde,TX
Summary
Adept Program Technician with a proven track record at USDA Farm Service Agency, excelling in customer support and program implementation. Demonstrates expertise in computer skills and professional communication, significantly enhancing customer service. Achieved notable efficiency in processing loan applications, underpinned by a commitment to continuous learning and skill enhancement. Prepares loan closing documents for approved customers. Works with title companies on real estate documents that must be completed before and after loan closings. Results-driven candidate with successful track record of providing customer support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Experienced individual with a great work ethic. Highly organized and detail-oriented with great multitasking and task prioritization skills. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Program Technician
USDA Farm Service Agency
Uvalde, TX
03.2016 - Current
As a program technician for the Farm Service Agency, I deliver Farm Loan Program information about the different farm loan programs available to customers that may call email or come into our office and inquire information about our agency's loan programs. I must also carry the daily, weekly, monthly and annual tasks that our agency requires to stay compliant. I review application loan requests when loan applications are submitted to our agency by customers and prepare the necessary letters to send to our customers to keep them informed of their application status in a timely manner. I also communicate with customers/borrowers on a daily basis through phone, email or correspondence and provide them with the best customer service as possible. I complete the trainings required to better serve our customers and stay up-to-date on our handbooks, policies, guidelines and requirements to better serve our borrowers and potential customers.
Education
High School Diploma -
Uvalde High Scholl
Uvalde, TX05.1996
Skills
- Customer Support
- Program implementation
- Computer Skills
- Maintenance of Customers accounts
- Scheduling of Appointments
- Excel spreadsheets
- Filing and data archiving
- Multi-line phone proficiency
- Business Writing
- Professional and mature
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Noemi Escobedo (830) 279-1053
Erica Amescua (210) 573-2826
Ivette Juarez (830) 279-9873
Timeline
Program Technician
USDA Farm Service Agency
03.2016 - Current
High School Diploma -
Uvalde High Scholl