Paula Gervais
Anchorage,AK
Summary
Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
19
19
years of professional experience
Work History
Customer Service Dept. Cashier, Other
Lowe's Home Improvement Center
Anchorage, AK
01.2022 - 11.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Rural Sales Representative
Spenard Builders Supply
Anchorage, AK
11.2022 - 05.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
Customer Service Specialist
CosmoProf Beauty Supply
Anchorage, AK
06.2021 - 01.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Cabela's
Anchorage, AK
08.2016 - 01.2017
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Specialist
Lowes Home Improvment
Anchorage, AK
04.2014 - 04.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Representative
Central Plumbing, Heating & Air Conditioning
Anchorage, AK
05.2013 - 10.2014
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Representative/Cashier Manager
Spenard Builders Supply
Anchorage, AK
05.2005 - 08.2012
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Robert Service High School
Anchorage, AK05.1996
Hairstyling And Design
Trendsetters School of Beauty
Anchorage, AK05.1987
Skills
- Money Handling
- Product and Service Sales
- Verbal and Written Communication
- Coaching and Mentoring
- Product Knowledge
- Cash Register Systems
- Stocking and Replenishing
- Refunds and Exchanges
Timeline
Rural Sales Representative
Spenard Builders Supply
11.2022 - 05.2023
Customer Service Dept. Cashier, Other
Lowe's Home Improvement Center
01.2022 - 11.2023
Customer Service Specialist
CosmoProf Beauty Supply
06.2021 - 01.2022
Customer Service Representative
Cabela's
08.2016 - 01.2017
Customer Service Specialist
Lowes Home Improvment
04.2014 - 04.2016
Sales Representative
Central Plumbing, Heating & Air Conditioning
05.2013 - 10.2014
Sales Representative/Cashier Manager
Spenard Builders Supply
05.2005 - 08.2012
High School Diploma -
Robert Service High School
Hairstyling And Design
Trendsetters School of Beauty
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