Paula Godlove
Loudon,New Hampshire
Summary
Dynamic professional with extensive experience at the State of NH Licensing Board, excelling in document verification and customer satisfaction. Proven track record in streamlining processes, enhancing workflow, and improving client interactions. Adept at data entry and administrative support, consistently delivering exceptional service and fostering positive relationships. Proven track record of efficiently managing office tasks and supporting daily operations.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. skills and proactive approach to problem-solving.
Overview
21
21
years of professional experience
Work History
Licensed Clerk
State Of NH Licensing Board
10.2019 - 04.2023
- Assisted customers with license applications and renewals, ensuring compliance with regulations.
- Processed payments and issued receipts, maintaining accurate financial records.
- Organized and maintained licensing files for efficient retrieval and tracking.
- Provided information regarding licensing requirements and procedures to the public.
- Collaborated with team members to improve workflow and customer service processes.
- Addressed customer inquiries promptly, enhancing overall satisfaction levels.
- Assisted in updating licensing policies and procedures to ensure compliance with state regulations and industry standards.
- Streamlined the application process for faster turnaround times, resulting in increased positive feedback from applicants.
- Provided exceptional customer service by addressing inquiries and resolving issues related to licensing procedures promptly and professionally.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Office Administrative Assistant
Rogers Design Group
10.2002 - 10.2015
- Managed scheduling and coordination of meetings, enhancing office productivity.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in preparation of reports and presentations, ensuring accuracy and clarity.
- Processed incoming correspondence and routed communications to appropriate staff members.
- Implemented office supply inventory management system, reducing excess costs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
Somerville High
Somerville, MA06-1990
Skills
- Document verification
- Data entry proficiency
- Customer satisfaction
- Administrative support
- File maintenance
- Database entry
- Mail handling
- Processing mail
Timeline
Licensed Clerk
State Of NH Licensing Board
10.2019 - 04.2023
Office Administrative Assistant
Rogers Design Group
10.2002 - 10.2015
High School Diploma -
Somerville High
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