Paula Gomez
Saint Paul,MN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Service/Guest Advocate
Target
05.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- While only having worked there for about three months, already requested to take on leadership positions when no other leader is available/present.
Babysitter
Jessica Pafko
03.2023 - Current
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Promoted language development skills through reading and storytelling.
- Organized activities that enhanced children's physical, emotional and social well-being.
Education
High School Diploma -
Wayzata High School
Plymouth, MN06.2023
Skills
High achiever
Rapid and adaptive
Cash register operations
Guest services
Merchandising expertise
Leadership and teamwork
Effective cross functional communicator
Affiliations
Volunteer at Methodist Hospital
Volunteer with the city of Plymouth
Club Y.E.S. while in High School
Languages
Spanish
Native or Bilingual
ASL
Limited Working
Timeline
Service/Guest Advocate
Target
05.2023 - Current
Babysitter
Jessica Pafko
03.2023 - Current
High School Diploma -
Wayzata High School
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