Summary
Overview
Work History
Education
Skills
Timeline
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Paula Guseynov

West Palm Beach ,FL

Summary

Well-trained Restaurant server promoting over 8 years of expertise in food and beverage industry. Outgoing friendly personality, always smiling and looking forward for a great environment to work. Great customer service and conflict resolution skills.

Overview

11
11
years of professional experience

Work History

Online Store Manager

By Gabriela Design LLC
05.2022 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Located merchandise across various stores to address customer needs.
  • Provided superior and individualized customer service.
  • Updated company website with deals and product packages.
  • Responded to internet inquiries and phone calls in timely matter.
  • Kept detailed records of sales and contracts.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Server

Carmine's La Trattoria
11.2016 - 06.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server/Bartender Assistant

That Place Restaurant
03.2013 - 11.2016
  • Greeted customers and provided friendly, knowledgeable service.
  • Assisted in setting up and breaking down bar area for special events.
  • Learned how to make wide variety of mixed drinks.
  • Delivered food to customers at bar and tables.
  • Operated POS system to collect payments from customers.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

Associate of Science - Behavioral Sciences

Broward College
Fort Lauderdale, FL
06.2025

Skills

  • Customer Service Best Practices
  • Teamwork and Collaboration
  • Managing Reservations and Large Parties
  • Menu Memorization
  • Wine Pairings
  • Dining Customer Service
  • Menu Item Recommendation
  • Guest Satisfaction
  • Cocktail Knowledge

Timeline

Online Store Manager

By Gabriela Design LLC
05.2022 - Current

Server

Carmine's La Trattoria
11.2016 - 06.2022

Server/Bartender Assistant

That Place Restaurant
03.2013 - 11.2016

Associate of Science - Behavioral Sciences

Broward College

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Paula Guseynov