Paula Hansberry
Galloway,NJ
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Medical One Staffing
Brigantine,Northfeild,Atlantic City, NJ
Apr - febuary
- Managed front desk operations, ensuring smooth patient flow and efficient appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing overall service delivery.
- Supported administrative functions, including filing, data entry, and managing office supplies efficiently.
Bartender
Déjà Vu Nightclub Atlantic City
Atlantic City
Feb - april
- Mixed cocktails and crafted specialty drinks based on customer preferences.
- Provided exceptional customer service, ensuring positive guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Room Service Server
Hardrock Casino Atlantic City
Atlantic City, New Jersey
06.2018 - Current
- Upheld superior service quality by swiftly catering to guest needs via room service.
- Managed food and beverage orders, coordinating with kitchen staff for timely delivery.
- Maintained cleanliness and organization of service areas, adhering to safety standards.
- Applied expertise in menu details to optimize guest engagement.
- Monitored guest preferences and feedback to improve service quality continually.
- Ensured accuracy in managing financial transactions.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
Cocktail Server
Tropicana Casino, Atlantic City
Atlantic City, NJ
08.1991 - 09.2016
- Delivered exceptional customer service in a fast-paced casino environment.
- Demonstrated strong knowledge of cocktail menus and beverage offerings.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
High School Diploma - Cosmetology School
Atlanta County Community College
Mays Landing, New Jersey Jersey06.1991
Timeline
Room Service Server
Hardrock Casino Atlantic City
06.2018 - Current
Cocktail Server
Tropicana Casino, Atlantic City
08.1991 - 09.2016
Receptionist
Medical One Staffing
Apr - febuary
Bartender
Déjà Vu Nightclub Atlantic City
Feb - april
High School Diploma - Cosmetology School
Atlanta County Community College