Work Preference
Summary
Work History
Education
Skills
Timeline
Generic
Open To Work

Paula Hardy

Quincy,IL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Retail Sales Associate CashierAssistant ManagerLead Linen Operator Home Care Aide

Work Type

Full Time

Location Preference

On-Site
Location: Quincy, IL
Open to relocation: No

Salary Range

25/yr - 35/yr

Important To Me

Healthcare benefitsWork-life balancePaid time offPaid sick leave

Summary

Dynamic retail professional with a proven track record at Kmart, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction through effective complaint resolution and efficient transaction processing. A quick learner, I thrive under pressure, consistently achieving sales goals while maintaining a clean and organized environment.

Work History

Retail Sales Associate Cashier

Kmart, Sears Holding
  • Processed transactions efficiently using point-of-sale (POS) systems, ensuring accurate cash handling.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
  • Collaborated with team members to achieve daily sales goals, fostering a supportive work environment.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Resolved customer complaints swiftly, demonstrating strong problem-solving skills and commitment to service excellence.
  • Trained new staff on cashier procedures and store policies, promoting consistency in operations.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Operated POS terminals and cash drawer balancing.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.

Assistant Manager

Hobby Lobby
  • Assisted in managing daily store operations to ensure efficiency and customer satisfaction.
  • Developed and implemented staff training programs to enhance team performance.
  • Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
  • Collaborated with department heads to streamline workflow and improve productivity.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Lead Linen Operator

Denman Linen
  • Oversaw daily operations to ensure efficient workflow and productivity across production lines.
  • Trained and mentored new operators on equipment usage and safety protocols.
  • Implemented process improvements that enhanced operational efficiency and reduced downtime.
  • Conducted quality control checks to maintain high standards of linen processing.
  • Utilized industrial washing machines, steamers, and finishing equipment proficiently for optimal results.
  • Facilitated cross-training of employees on various machines, creating a more versatile workforce capable of adapting to changing production demands.
  • Set a positive example for other line operators by maintaining a strong work ethic, punctuality, and commitment to continuous improvement.
  • Contributed to a safer work environment by enforcing safety protocols and leading safety training sessions for staff members.
  • Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Home Care Aide

Adduss Healthcare
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Maintained accurate records of client care and progress.
  • Communicated effectively with clients and families to address needs and concerns.
  • Supported healthcare team in implementing individualized care plans.
  • Monitored client health status, reporting changes to medical staff promptly.
  • Provided companionship, fostering emotional well-being in clients.
  • Adapted quickly to changing client needs, demonstrating flexibility in care delivery.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
  • Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
  • Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.
  • Improved overall patient health through the implementation of proper nutrition plans and meal preparation assistance.
  • Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
  • Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
  • Provided mobility assistance such as walking and regular exercising.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Developed individual care plans for clients based on specific needs.
  • Provided transportation and appointments management.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.

Education

High School Diploma -

John Wood Community College
Quincy, IL

Skills

Quick learner

Customer service

Patience and empathy

Cleanliness and hygiene

Dependability

Resilience under pressure

Merchandise restocking

Cash drawer management

Product knowledge

Returns processing

Handling complaints

Payment processing

Customer support

Stock replenishment

Cash handling accuracy

Timeline

Retail Sales Associate Cashier

Kmart, Sears Holding

Assistant Manager

Hobby Lobby

Lead Linen Operator

Denman Linen

Home Care Aide

Adduss Healthcare

High School Diploma -

John Wood Community College

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Paula Hardy