Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Paula Hauke

5300 Schwallie Road Ripley,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escaladed customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

First State Bank
10.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided excellent customer service to resolve customer complaints in timely manner.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with transactions.
  • Processed transactions including money transfers, deposits, and withdrawals.
  • Opened accounts including checking, savings, and certificates of deposits.
  • Processed wire transfers, cashier's checks, stop payments, and loan payments.
  • Provided assistance with mobile banking.

Manager

Barn Chicks Boutique
06.2019 - Current
  • Greet customers as they arrive at the boutique and inquire their interests.
  • Lead customers through payment procedure, ensuring that both credit and cash payments are properly processed.
  • Oversee brands inventory, communicating low stock situations to boutique owner.
  • Keep all racks and other assigned areas clean, maintained, and functional at all times.
  • Balance all sales to the drawer and credit card system at the end of each day.
  • Updated social media pages for boutique.
  • Maintain accurate data on boutique's website.

Education

Bachelor of Science - Business Administration

Northern Kentucky University
Newport, KY
05.2025

Associate of Science - Business Management

Southern State Community College
Hillsboro, OH
12.2022

Skills

  • Customer Service
  • Paperwork Processing
  • Upselling and Cross-Selling
  • Call Management
  • Problem-Solving Abilities
  • Proficient in Microsoft Word and Excel

References

Logan Klump - Officer Supervisor - Tate Monroe Water Association - (937) 618-0668


Timeline

Customer Service Representative

First State Bank
10.2021 - Current

Manager

Barn Chicks Boutique
06.2019 - Current

Bachelor of Science - Business Administration

Northern Kentucky University

Associate of Science - Business Management

Southern State Community College

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Paula Hauke