Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mary Hill

San Francisco,CA

Summary

Innovative employee bringing 10+ years of success in managing various contracts, supporting executive management and leadership. Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing new programs, managing budgets and resources, and leading cross-functional teams while maintaining high team morale and energy. Consistently produces tangible outcomes that exceed expectations.

Overview

14
14
years of professional experience

Work History

Associate Director

Larkin Street Youth Services
02.2020 - 03.2021
  • Assure that the programs operate according to the approved budget and within agency mission and guidelines.
  • Addresses program and policy issues, developed best practices and improved client engagement.
  • Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
  • Led teams of up to 20 personnel, supervising daily performance as well as training and improvement plans.
  • Actively participated in industry conferences and networking events, increasing company visibility and creating valuable connections with partners.
  • Assisted senior leadership in managing all aspects of operations.
  • Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
  • Enhanced employee performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
  • Mentored staff members, providing guidance on professional development opportunities and career progression paths within the company.

Program Manager

Larkin Street Youth Services
10.2017 - 02.2020
  • Uncovered issues to determine solutions and assist program participants.
  • Increased client satisfaction through effective communication of program goals and expectations.
  • One on one staff supervision
  • Supervised employees and oversaw the program to ensure success.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Budgeting and staff payroll.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Personally interviewing, hiring, training and on-boarding new staff.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Maintained up-to-date and accurate program files and records.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Home Health Care Provider

IHSS Public Authority
02.2010 - 05.2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with client personal care needs to foster independence and well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Ensured medication adherence for optimal health outcomes through accurate administration and careful monitoring.
  • Assisted patients with daily living activities, promoting independence and preserving dignity.

Case Manager

Larkin Street Youth Services
01.2015 - 10.2017
  • Developed appropriate care plans for formerly homeless at-risk youth.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Developed comprehensive client-driven case plan with short and long-term goals.
  • Conducted assessments to obtain information for participant-centered plan of care.
  • Protected patient data in alignment with HIPAA privacy protocols.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

Program Director

Larkin Street Youth Services
05.2021 - Current
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Developed high-impact programs for optimal results, focusing on strategic planning and execution.
  • Increased stakeholder satisfaction with proactive communication and timely issue resolution.
  • Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
  • Optimized resource allocation, ensuring the successful completion of multiple concurrent projects.
  • Established strong partnership with external partners for collaborative problemsolving.
  • Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
  • Led change management initiatives, fostering a positive organizational culture during periods of transition.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
  • Provided ongoing direction and leadership for program operations.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Monitored program performance to identify areas for improvement.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Established program policies and procedures to comply with regulatory requirements.
  • Developed 3 programs from ground up, laying out framework, and defining roles.
  • Developed proposals and operational plans within assigned area.

Education

High School Diploma -

Ida B Wells
San Francisco, CA
06.2006

Some College (No Degree) - Communications

City College of San Francisco
San Francisco, CA

Skills

  • Effective leader
  • Strategic leadership
  • Personnel Supervision
  • Partnership Development
  • Strategic Planning
  • Staff Development
  • Organizational Leadership
  • Compliance Management
  • Multitasking Abilities
  • Advanced knowledge of technology
  • Policy Implementation
  • Budgeting and financial management
  • Staff Hiring and Evaluations
  • Problem-Solving
  • Critical Thinking
  • Program Development

References

References Furnished Upon Request

Timeline

Program Director

Larkin Street Youth Services
05.2021 - Current

Associate Director

Larkin Street Youth Services
02.2020 - 03.2021

Program Manager

Larkin Street Youth Services
10.2017 - 02.2020

Case Manager

Larkin Street Youth Services
01.2015 - 10.2017

Home Health Care Provider

IHSS Public Authority
02.2010 - 05.2019

High School Diploma -

Ida B Wells

Some College (No Degree) - Communications

City College of San Francisco

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