PAULA HUMPHREY
Kansas City,Missouri
Summary
Offering dependable and courteous attitude, eager to learn and grow in transit environment. Brings basic understanding of public transportation systems and ability to quickly adapt to new routes and schedules. Ready to use and develop navigation and customer service skills.
Overview
13
13
years of professional experience
Work History
Transit Bus Operator
KCATA
Kansas City, MO
03.2023 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Bus Driver
Apple Bus Company
Independence, Mo
09.2019 - 02.2022
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
Assistant Manager
Security Finance
Raytown, Missouri
01.2014 - 07.2017
- Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans
- Direct administrative activities directly related to making products or providing services
- Examine, evaluate, or process loan applications
- Negotiate payment arrangements with customers who have delinquent loans
- Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for
Card Member Service
US Bank
Overlandpark, Ks
01.2014 - 12.2014
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Determine charges for services requested, collect deposits or payments, or arrange for billing
New Loans
E-Finance
01.2013 - 12.2014
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval
- Analyze potential loan markets and develop referral networks to locate prospects for loans
- Compute payment schedules
Merchandiser
Advantage Sales
Kansas City, Missouri
01.2012 - 12.2013
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Consult with store managers, buyers, sales associates, housekeeping staff, or engineering staff to determine appropriate placement of displays or products
- Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display
- Take photographs of displays or signage
Education
Diploma -
Ruskin High School
Skills
- Loan Processing
- Driver
- Collections
- Customer Service
- Merchandise
- Home health
- Underwriting
Professionalskillssummary
- Loan Processing
- Driver
- Collections
- Customer Service
- Merchandise
- Home health
- Underwriting
Timeline
Transit Bus Operator
KCATA
03.2023 - Current
Bus Driver
Apple Bus Company
09.2019 - 02.2022
Assistant Manager
Security Finance
01.2014 - 07.2017
Card Member Service
US Bank
01.2014 - 12.2014
New Loans
E-Finance
01.2013 - 12.2014
Merchandiser
Advantage Sales
01.2012 - 12.2013
Diploma -
Ruskin High School