Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Hi, I’m

Monique Smith Sims

Euclid
Monique Smith Sims

Summary

Dependable Lead Sales Associate bringing demonstrated success in delivering superior customer service over 13 years of experience. Dependable and ambitious with an aptitude for meeting and exceeding sales quotas.

Adaptable Lead Sales Associate eagerly anticipating a VMF opportunity to leverage a skill for maintaining accuracy and exceptional sales prowess. Driven to go above and beyond to exceed team and corporate sales goals. I am an

Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales as well as identifying customer need and delivering solutions to problems.

Diligent Desired Position with background in public transportation. Demonstrates reliable performance and commitment to passenger safety and satisfaction. Proven ability in navigating urban routes and adhering to schedules. Utilizes effective communication and problem-solving skills to ensure smooth operations.

Experienced with safely operating transit buses and managing diverse passenger needs. Utilizes effective route navigation and schedule adherence to ensure timely service. Knowledge of safety protocols and customer service principles to maintain secure and welcoming environment for all passengers.

Overview

21
years of professional experience

Work History

GCRTA
Cleveland, OH

Transit Bus Operator
11.2024 - Current

Job overview

  • Operated transit buses safely while adhering to all traffic regulations and company policies.
  • Ensured timely departures and arrivals by effectively managing schedules and routes.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with maintenance standards.
  • Assisted passengers with disabilities, providing support for boarding and disembarking as needed.
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.

United States Postal Service
Euclid, OH

Lead Sales Associate
02.2019 - 10.2024

Job overview

  • Provided quality customer service while cultivating client satisfaction and loyalty.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Checked store shelves and restocked products from inventory in back room.
  • Received shipments and signed off on packages, documenting all incoming items in our tracking system.
  • Researched items at other locations to find products requested by shoppers.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Used strong negotiation and persuasion skills to sell advertising products and services.
  • Exceeded department expectations for productivity and accuracy levels by having 100% on my lobby shops.
  • Promoted product and service offerings in an effort to increase revenue.
  • Coached other employees in effective customer service and successful selling techniques.

United States Postal Service
Cleveland, OH

Window Clerk
07.2015 - 02.2019

Job overview

  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Assisted customers with store and product complaints.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Recommended and sold services such as insurance and tracking.
  • Computed accurate sales prices for purchase transactions.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
  • Unloaded trucks, stocked shelves and carried merchandise out to floor for customers.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.

Untied States Postal Service
Cleveland, OH

Postal Support Employee Mail Processing Clerk
11.2014 - 07.2015

Job overview

  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Placed mail into appropriate PO boxes.

City Of Cleveland Department Of Utilities
Cleveland, OH

Customer Service Representative
08.2005 - 08.2013

Job overview

  • Addressed customer service inquiries quickly and accurately.
  • Cross-trained staff members, resulting in 95% increase in customer satisfaction ratings.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Answered 75-80+ inbound calls per day and directed to designated individuals or departments.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.

Education

Glenville High School
Cleveland, OH

High School Diploma
4 1999

University Overview

Lakeland Community College
Willoughby, OH

Some College (No Degree) from Business Administration

University Overview

Skills

Sales transaction processing

Accurate cash-handling

POS system expertise

Brand development and marketing

Strategic sales

Customer service

Inventory oversight

Payment processing

Customer care

Meeting and exceeding sales goals

Strong lead development skills

Education and Training

Education and Training
other,other

Timeline

Transit Bus Operator
GCRTA
11.2024 - Current
Lead Sales Associate
United States Postal Service
02.2019 - 10.2024
Window Clerk
United States Postal Service
07.2015 - 02.2019
Postal Support Employee Mail Processing Clerk
Untied States Postal Service
11.2014 - 07.2015
Customer Service Representative
City Of Cleveland Department Of Utilities
08.2005 - 08.2013
Glenville High School
High School Diploma
Lakeland Community College
Some College (No Degree) from Business Administration
Monique Smith Sims