PAULA ILOCHI

• Develop error-free interactive instructor-led training materials and web-based training content using Articulate Storyline 360 and Vyond
• Create user manuals, installation guides, and supplemental training materials for pharmaceutical instructors using MadCap Flare
• Collaborate with design teams to develop storyboard content by applying information mapping concepts via Monday.com

• Develop outlines, storyboards, instructional and training tools, and strategies in collaboration with cross-functional teams using Google Workspace and Asana
• Create technical documentation and lead curriculum development for K-12 ELA and Math instructors and participants
• Script storyboard content in collaboration with the design team utilizing Articulate Storyline 360 and upload to LMS

• Analyze data and develop detailed web-based, computer-based, and instructor lead courses applying information mapping concepts
• Designs 8+ interactive-based e-learning courses, practical training, and curriculums for over 1,000 adult learners utilizing Canva
• Maintain technical documentation on collaborative content management systems

• Utilized Salesforce to onboard school district staff and tracked completion status via Trello
• Created, edited, and delivered 30+ Salesforce trainings
• Utilized JIRA for managing customer ticketing queries with a 95% response rate within 24 hours

• Developed 20+ web-based adult learning course content with learning objectives, eight-module storyboards, and knowledge checks using Bloom’s Taxonomy
• Conducted text mapping/alignment verification, identified gaps, prearranged material, and completed writing assignments in compliance with set standards while ensuring flow, clarity, conciseness, style, and terminology
• Spearheaded the preparation and execution of the evaluation of tools through online formats, including beta and pilot testing steered curriculum development

COMMUNICATIONS AND MEDIA: Perform case coordination and assessments including consulting with the Counseling Services (CS) case manager to identify customer needs and appropriate plan of assistance/intervention. Provide information for the Incident Determination Committee (IDC) to determine if case meets criteria for abuse; and assist CS case managers in making referrals to other professional agencies. In addition, the role requires advocating for the expressed interest of the victim to all intervening agencies such as, commanding officers, law enforcement, medical and legal. All contacts, referrals and outcomes with victims are documented and collaboration with the CS case manager is coordinated to ensure the confidential handling of all documents or conversations relative to victim care. Establish procedures for responding to interim information changes via excel database. Coordinate, develop and produces a wide variety of marketing and advertising products and services to support the established marketing and media plans for our annual Domestic Violence Awareness Month (DVAM) campaign. Coordination of DVAM activities involved recommending marketing strategies to Army Community Service (ACS) Program Managers that integrates ACS activities and services to better meet the needs and interests of our target population.

CUSTOMER SERVICE & ACCOUNTABILITY: Crisis intervention, safety assessment and planning is a priority upon first victim meeting. Referrals and information about shelters and counseling/support services made available during each face-to-face or telephone interaction. Available and reachable by cell phone 24 hours per day, 7 days per week when scheduled to be on call. Interview and counsel clients on the resolution of complex problems associated with major military moves such as a, Early Return of Dependent (ERD) procedure. Accompany victims to interviews involving law enforcement and legal; consult with law enforcement officials and prosecutors on the status of the case and update victims on case progress and court procedures, and provide support during court proceedings, medical evaluations, and any needs as they arise. Establish automated client tracking systems to document client participation in resources such as job fairs and/or employment workshops. Advise clients on the rights and responsibilities of employers and employees utilizing knowledge of Department of Labor employment laws, regulations, and policies. Establish and maintain an extensive and current file of information on local public, private and voluntary service agencies and organizations. Provide consultation services to civilian agencies assisting military families such as, the Sex Abuse Treatment Center and Victim Advocates of the judicial court system. Act as Victim Advocate Coordinator which entails tracking cases of domestic abuse and assigning advocates to identified victims; staffing crisis hotline calls ensuring chain of command is followed; attending military police blotter meetings and senior management meetings, and monitoring internal domestic violence tracking spreadsheet.

EDUCATION AND TRAINING: Compose over 40 hours of briefings during fiscal year 2018 & 2019 to Military Police, Company Commanders and First Sergeants, Sexual Harassment and Assault Response Program (SHARP) Advocates, and the military community regarding domestic violence resources available, information referral and follow-up programs and preventative family advocacy programs. Provide education and training resources to victims during intake meetings and if requested, collaborate with career counselors and community liaisons to provide information on employment opportunities. Trained 100+ Army Youth Center Teens on the importance of healthy families and healthy relationships. Received credentials for the National Advocate Credentialing Program (NOVA)

PLANNING AND EVALUATION: Training and educating victims on the following information as required: domestic violence, safe and confidential ways to seek assistance, their rights as military service members or spouses, military and civilian orders for protection, and the resources (civilian and military) available to them. Analyze statistical data to determine trends in employment demographics such as age groups, marital status, education level, and or veteran status and provide monthly reports to AFSC management. Develop narrative and statistical reports using our Victim Advocate Domestic Abuse Tracking System (VADATS) to track client needs, assessments, underlying social and psychological factors and client demographics.

• Designed, wrote, and edited Site Specific Engineering Plans (SSEPs) for the Federal Aviation Administration using MadCap Flare
• Supported C-suite leadership by composing and amending all documented SEO-friendly communications for the FAA directorate
• Developed Standard Operating Procedures (SOPs) and concepts of Operation (CONOPs) for 100+ engineering staff and cross-functional teams

Duties, Accomplishments and Related Skills:

COMMUNICATIONS AND MEDIA: Recruitment specialist on a $7 million Center for Disease Control (CDC) School Health Policies and Practices Study (SHPPS) 2012 as well as a recruitment specialist and field supervisor for the SHPPS 2014 cycle. Developed alliances with contacts at districts and local education agencies and schools to obtain study participation and gathered information from local and regional agencies related to data collection sample selection.

CUSTOMER SERVICE: Managed a 12-member field team and provided 24-hour field assistance via email monitoring and phone calls. Served as technical support and writing coordinator our National Institute of Allergy and Infectious Diseases Centers for Excellence in Influenza Research and Surveillance (CEIRS) customer. Developed technical writing SOPs, planned and delivered training webinars, video tutorials, and in-depth manuals for CEIRS center staff. Utilized JIRA software to provide technical support to CEIRS Center scientist and users via phone, email and designated web form. Assigned support tickets related to staff issues with the CEIRS system and tracked the ticket through resolution. Managed client communication and coordination of project plans while maintaining an awareness of contract scope and budgetary limitations.

EDUCATION AND TRAINING: Developed, planned and facilitated the CDC SHPPS 2014 field staff training and provided Photo Manager (PM) and Case Management System (CMS) technical support to field team.

PLANNING AND EVALUATING: Identified district and school respondents for case studies and later selected classrooms, obtained vending machine observation information and responded to clearance protocols of school districts by authoring written proposals. Provided guidance to school contacts on strategies to maximize study participation and developed study interview schedules. Collaborated with the CDC to conduct quality control checks on interviewing tools and monitored the SHPPS 2014 hotline for information systems and data collection questions. Edited the DC Youth Risk Behavior Study proposal which awarded the company $250,000 to conduct survey administration in 73 Washington D.C. public and charter middle and high schools.