Paula-Jean Young
Waianae,HI
Summary
Seasoned Operations Manager and talented leader with 10 yrs+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
808 Mochi, LLC
2007.05 - 2019.05
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Associate of Arts - Business
Leeward
Waianae, HI05.2024
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
Accomplishments
- Generated $180 thousand in first-year cost savings through global sourcing initiatives and business case development.
- Achieved Outstanding Customer Service by completing production with accuracy and efficiency.
- Earned the “Award in 2010-2019 for Top Yelp Reviews for Butter Mochi.
- Promoted to President after 2 years with the company.
- Reduced lost workdays and recordable incidents to 0 by implementing a safety awareness program.
- Increased company savings by 32% through corporate consensus-building and cross-functional geographical team coordination and development.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Marketing and Sales
Management
Customer Service
References
Angela Seapno
Patient Services Representative
Arcadia Residential Living Honolulu, Hawaii
Cell (808) 123-4567
Ashlyn Young
Bariatric Patient Services Director
Kaiser Permanente Honolulu, Hawaii
Cell (808) 123-4567
Johnny Laporga
Former Sales Manager
808 Mochi, LLC
Cell (808)123-4567
Timeline
Operations Manager
808 Mochi, LLC
2007.05 - 2019.05
Associate of Arts - Business
Leeward
Marketing and Sales
Management
Customer Service
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