PAULA JOHNSON
Dispatcher
Moreno Valley,CA
Summary
Enthusiastic Dispatcher eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Dispatching and training in Customer Service. Motivated to learn, grow, and excel. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Dispatcher/Customer Service Rep. with over 20 years of experience in Transportation. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Central Dispatch/ Weighmaster
Cemex
Rialto, CA
10.2012 - 08.2022
- Operated scale to weigh materials and vehicles according to policy
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Carried out day-to-day duties accurately and efficiently
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Received new orders, prepared documentation, and assigned personnel
- Responded to over 100 daily caller requests with information about assistance and timeframes
- Understand customer requirements on each order, and ensure dispatch aligns with customer requirements
- Make same day load acceptance decisions based on current driver availability
- Assign drivers to jobs as required and according to priority guidelines
- Schedule customer delivery appointments
- Schedule driver loading appointments.
Dispatcher Coordinator
Hanson Aggregates
Santa Ana, CA
06.2006 - 08.2012
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Directed dispatching, routing, and tracking of 60 fleet vehicles
- Worked closely with personnel, customers, and contractors to resolve problems
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations
- Reviewed orders, production schedules, and assigned work sequences and material shipping dates and destinations
- Collaborated with the sales team to manage customer expectations and resolve any delivery-related concerns.
Education
Business Administration -
Ashworth College
Skills
- Clerical Support
- Customer Satisfaction
- Administrative Support
- Scale Operation
- Customer Experience
- Materials Movement
- Maintaining Clean Work Areas
- Special Projects
- Driver Coordination
- Route Planning and Adjustment
- Effective Communication
- Customer Request Management
- Dispatch Recordkeeping
- Customer File Maintenance
- SAP
- Five9 phone system
- Trucking dispatching
- Dispatch procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Central Dispatch/ Weighmaster
Cemex
10.2012 - 08.2022
Dispatcher Coordinator
Hanson Aggregates
06.2006 - 08.2012
Business Administration -
Ashworth College