Summary
Overview
Work History
Education
Skills
Timeline
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Paula Konshak

Las Vegas,NV

Summary

I have spent many years in leadership roles in and around customer service, both stores and call centers. Specialized in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

16
16
years of professional experience

Work History

Loan processing customer service

Enova International
Chicago, Illinois
06.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Product Developer

Meowsers Shop
Las Vegas, Nv
01.2015 - 11.2025
  • Product development and production.
  • Oversaw website management, ensuring seamless navigation and updated content.
    Photographed products to elevate online presence.
  • Streamlined production scheduling processes.
    Oversaw inventory management, minimizing stock discrepancies.

Team Supervisor

Williams Sonoma
01.2012 - 01.2023
  • Company Overview: Call Center
  • Led a team of 50-150 individuals in achieving quarterly sales targets, exceeding goals.
  • Supervision and management of large customer service teams nationwide, including departments such as Concierge, Delivery Quality, Retail, and Quality.
  • Ensured compliance with company policies, procedures, and safety regulations.
  • Facilitated project leadership during creation of new departments and formulation of standard operating procedures.

Regional Manager

Love Ragdolls
01.2010 - 01.2012
  • Company Overview: National Ragdoll breeder
  • Directed customer service operations, reporting functions, and breeding management activities.
  • Implemented quality control measures to uphold company standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Business Management And Accounting

Anoka Ramsey Community College

Graduated -

Mounds View High School

Skills

  • Microsoft programs and QuickBooks
  • AS400 and OMS
  • Notary public certification
  • Data analysis techniques
  • Customer relationship management
  • Employee training and development
  • Team leadership abilities
  • Problem solving skills
  • Communication proficiency
  • Multitasking capabilities
  • Team building initiatives
  • Goal setting strategies

Timeline

Loan processing customer service

Enova International
06.2025 - Current

Product Developer

Meowsers Shop
01.2015 - 11.2025

Team Supervisor

Williams Sonoma
01.2012 - 01.2023

Regional Manager

Love Ragdolls
01.2010 - 01.2012

Business Management And Accounting

Anoka Ramsey Community College

Graduated -

Mounds View High School
Paula Konshak