Rona Mae Wilson
Castro Valley,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision..
Overview
7
7
years of professional experience
Work History
Order Processing, Customer Service, Admin Assist.
Antique Revival
Fremont, CA
03.2018 - Current
- Manage orders in the morning, process orders and print labels out. Do inventory for boxes
- Answer emails from customers (Wayfair, Amazon, Overstock)
- Process refunds through Amazon.
- Help warehouse with labeling the boxes to be shipped out.
- Warehouse inventory to put in sellercloud.
- Upload PO's for inventory that has been unloaded.
- Shipping and Handling
- Manages the Fed-Ex and UPS pick ups for trailers including Express shipping
- Ship out replacement parts for Wayfair, Overstock and Amazon customers.
Office Admin,Customer Service,Receptionists,
Orion Logistics
Hayward, CA
08.2015 - 09.2017
- Answer phones, download orders and help out customers over the
phone. - - Process orders through
Malvern - - Shipping out orders
through Ramp.
Production Associate,Customer Service,Receptionist
Winward Silks
Hayward, CA
10.2014 - 08.2015
- Handling daily warehouse based receiving and invoicing by using in site software
- Building multiple price control strategy to help company minimize each product cost and freight
- Taking professional beauty photo shots for products and website decoration
- Calculating the total arrangement cost from each single component and targeting the right price to sell
- Create recipes based on related info provided by
designer. - Measure item weight and size; find related packaging info to achieve
efficiency - Make PIF summary based on recipe, look up zone 8 online, enter related info to complete the recipe
and finish in WO13 (winsol program) - Reserved all components on purchase order, enter in OE30. Distribute limited components by
importance. Know how to borrow missing components and where to borrow. Know how to find subs for 0
qty items and discontinued items.
Education
Bachelor of Science - Pharmacy
Mariano Marcos State University
Philippines05.2011
High School Diploma -
Tennyson Highschool
Hayward, CA05.2006
Skills
- Timely Order Fulfillment
- Order Shipping
- Customer Experience
- Customer Service Relations
- Knowledge in Quickbooks, Excel, Microsoft Office Word, Filing, Powerpoint
- Detail Oriented and Organized
- Dependable and Hard working; gets along well with
colleagues - Demonstrated skill in supervised and efficient, well run department
- Sharp, Innovative, Quick learner, proven ability to adapt quickly
Timeline
Order Processing, Customer Service, Admin Assist.
Antique Revival
03.2018 - Current
Office Admin,Customer Service,Receptionists,
Orion Logistics
08.2015 - 09.2017
Production Associate,Customer Service,Receptionist
Winward Silks
10.2014 - 08.2015
Bachelor of Science - Pharmacy
Mariano Marcos State University
High School Diploma -
Tennyson Highschool
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