PAULA LEWIS
Peoria,IL
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with good work ethic and the ability to quickly adapt to new tasks environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Production Manager
Caterpillar
07.2017 - 12.2024
- Conducted regular meetings with plant managers to review progress on goals set forth by executive management team
- Managed operations and coordinated logistical processes driving quality of goods produced
- Prioritized projects and available resources, completing work on time and within budget
- Oversaw 30+ employees improving their performance on efficiency and productivity protocols
- Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals or plans
- Trained cross-functional teams and provided one-on-one coaching to employees.
- Coordinated weekly with HR on employee-related issues.
CNA/ Activity Assistant
Heddington Oaks
08.2007 - 10.2015
- Visited less capable residents in rooms to provide daily assistance and engagement.
- Streamlined administrative processes for more efficient record-keeping, ultimately reducing errors in data collection and reporting.
- Coordinated large-scale events such as holiday parties or community gatherings, managing logistics effectively to ensure successful execution.
- Created detailed progress reports for each participant, highlighting their accomplishments and identifying areas for potential growth in future sessions.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Supported needs of 40 residents under long-term care.
CSR
Walmart
05.2002 - 05.2006
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Spoon River College
Canton, ILNo Degree - Manufacturing Engineering
ECPI University
Virginia Beach, VAHigh School -
Business Academy
Peoria, IL01.2000
Skills
- Leadership
- Critical thinking
- Problem Solving
- Time management
- Communication
- Microsoft Word
- Excell
- Powerpoint
- Mentoring
- Adaptability
- Attention to detail
- Organization
- Team work
Certification
- Certified Product Manager (CPM)
- Six Sigma Green Belt
- CNA Certification
Timeline
Production Manager
Caterpillar
07.2017 - 12.2024
CNA/ Activity Assistant
Heddington Oaks
08.2007 - 10.2015
CSR
Walmart
05.2002 - 05.2006
Spoon River College
- Certified Product Manager (CPM)
- Six Sigma Green Belt
- CNA Certification
No Degree - Manufacturing Engineering
ECPI University
High School -
Business Academy
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