Paula Madera
Cicero,IL
Summary
Experienced operations supervisor with a proven track record in overseeing daily workflows to ensure optimal performance. Managed personnel scheduling and task delegation while maintaining open communication with upper management regarding operational challenges. Conducted performance evaluations and implemented training programs that enhanced team productivity and reduced turnover rates. Demonstrated expertise in quality assurance by conducting thorough inspections and developing Standard Operating Procedures, contributing to improved operational efficiency.
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Quality Assurance
- Delegation
- Team Leadership
- Employee Supervision
- Data Entry
- Decision-Making
- Customer Service
- Relationship Building
- Operational management
- Performance evaluation
- Team training
- Employee retention
- Quality assurance
Work History
Operations Supervisor
UPS
Hopkins, IL
08.2020 - 09.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
FSQA technician
OSI Industries
Chicago, Illinois
02.2018 - 08.2020
- Conducted thorough quality inspections on incoming raw materials, ensuring compliance with safety and quality standards.
- Monitored production processes to identify deviations, implementing corrective actions to maintain product integrity.
- Assisted in the development of Standard Operating Procedures (SOPs), improving operational efficiency and consistency.
- Recorded and analyzed quality data, contributing to continuous improvement initiatives and process refinement.
- Trained new team members on quality control protocols, fostering a culture of safety and compliance.
- Implemented quality assurance tests on finished products, ensuring adherence to industry standards and specifications.
- Maintained accurate documentation of inspections and audits, supporting regulatory compliance and operational transparency.
- Followed safety practices to safeguard against injury and damage to property.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
FSQA Technician
West Liberty Foods LLC
Bolingbrook, Illinois
05.2016 - 02.2018
- Conducted thorough quality assurance inspections to ensure compliance with food safety standards, enhancing product integrity.
- Collaborated with cross-functional teams to implement corrective actions, improving operational efficiency and reducing non-conformance rates.
- Monitored critical control points, ensuring adherence to safety protocols and maintaining a safe working environment for all staff.
- Developed and maintained detailed documentation for quality control processes, ensuring compliance with regulatory requirements and internal standards.
- Participated in internal audits and inspections, providing insights that led to enhanced compliance with quality assurance policies.
Education
G.E.D -
01.2011 - 01/2011
Languages
- Spanish
- English, Full Professional
- Spanish, Native or Bilingual
Overview
8
8
years of professional experience