Paula Marley
Austin,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Unarmed Security Officer
Sunstates Security
09.2023 - Current
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining positive atmosphere for attendees
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques
- Enhanced safety by conducting thorough and regular patrols of premises
- Improved response time to incidents through effective communication with team members and use of security equipment
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as Unarmed Security Officer
Delivery Driver
INSTA CART
12.2021 - Current
- Handled complex transactions accurately, processing payments securely using Instacart platform
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items
- Utilized Instacart app proficiently for order tracking, updates, and communication with customers
- Safeguarded customer privacy by diligently following all company policies regarding personal information protection
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings
- Increased customer satisfaction by providing timely and efficient grocery shopping services
Unarmed Security Officer
GardaWorld Security Services
07.2023 - 09.2023
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as unarmed Security Officer
- Conducted comprehensive security assessments to identify potential vulnerabilities and recommend improvements
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating
Security Officer
TSA, Transportation Security Administration
07.2022 - 07.2023
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation
- Improved overall security by conducting regular patrols and monitoring surveillance systems
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures
- Assisted in developing comprehensive security policies to address potential risks and protect company assets
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
Traffic Operations
SERCO, Faneuil Inc/TXDOT
06.2021 - 07.2022
- Worked with tenants and individual departments such as traffic control and customs to keep operations smooth and efficient
- Developed site-specific operations plans governing aspects such as traffic and waste management for events
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Monitored and manipulated operations of traffic lights to report any malfunctions
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Resolved problems, improved operations and provided exceptional service
- Built relationships with program leadership, customer counterparts and business operations personnel to support team cross-functionality and productivity
- Worked undercover operations as buyer or dealer to uncover criminal activities and gather evidence for cases
Pharmaceutical Driver
CAPSULE PHARMACY
04.2021 - 08.2021
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments
- Boosted company reputation through excellent driving record free from accidents or violations over extended period of time
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to correct recipients
- Provided exceptional customer service, addressing concerns and resolving issues promptly
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules
Pharmaceutical Rep
Teletech Optum RX
08.2017 - 08.2019
- Developed tailored sales pitches, adapting messaging based on individual client needs and preferences
- Built and maintained strong relationships with key opinion leaders to promote pharmaceutical products effectively
- Delivered customized solutions that addressed unique challenges faced by each healthcare professional, resulting in increased product adoption and customer satisfaction
- Leveraged expert negotiation skills to secure favorable contracts that maximized profitability while meeting client needs
- Continuously improved sales skills through regular training and professional development opportunities, staying current with industry best practices
- Provided exceptional customer service, addressing concerns and inquiries promptly to ensure satisfaction and foster long-term relationships
Education
High School Diploma -
Penn Foster High
Austin, United States05.2005
Early Childhood Studies Development And Education - Early Childhood Education
Alison
Austin, United States03.2024
Child Psychology - Clinical Child Psychology
Alison
Austin, United States03.2024
Skills
- Time management, Communication skills, Bookkeeping, Financial Management, Conflict management, Customer service
- Teaching, Childcare, Classroom experience, Early childhood education
- Fraud prevention and detection, Quality assurance, HIPPA
- Knowledge of various Microsoft Excel features, functions, and formulas
- Tendency to be reliable, dependable, and accountable at work
- Identifying differences in materials, following instructions, and detecting details among distracting Information
- Assessing risks, enforcing security standards, and handling complaints, Security, Assist protection and prevention
Timeline
Unarmed Security Officer
Sunstates Security
09.2023 - Current
Unarmed Security Officer
GardaWorld Security Services
07.2023 - 09.2023
Security Officer
TSA, Transportation Security Administration
07.2022 - 07.2023
Delivery Driver
INSTA CART
12.2021 - Current
Traffic Operations
SERCO, Faneuil Inc/TXDOT
06.2021 - 07.2022
Pharmaceutical Driver
CAPSULE PHARMACY
04.2021 - 08.2021
Pharmaceutical Rep
Teletech Optum RX
08.2017 - 08.2019
High School Diploma -
Penn Foster High
Early Childhood Studies Development And Education - Early Childhood Education
Alison
Child Psychology - Clinical Child Psychology
Alison
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